topic Re: The input/info banner keeps popping up (no option in settings) in Android TV

The input/info banner keeps popping up (no option in settings)

WWWonder — Thu, 01 Aug 2019 22:28:10 GMT

Hi,

Best TV I've ever had. Yet, the input/info banner keeps popping up randomly. I see this is a problem for others as well. The TV is a - SONY-KDL43WF663BU - and there is no option under Channel Settings to turn off the banner (as well as looking everywhere else). The i+ button doesn't do anything at all, when held down or pressed. I connect it to a PC and I've disabled the sound. I've searched for updates and there are none.

Thank you,

Re: The input/info banner keeps popping up (no option in settings)

EdwinaU — Sat, 03 Aug 2019 14:55:18 GMT

Hi there,

Please try these steps to remove channel info from the screen. Let us know if it helps.

Best wishes,

Re: The input/info banner keeps popping up (no option in settings)

WWWonder — Sat, 03 Aug 2019 19:05:28 GMT

Hi, thanks for replying.

I don't have a remote with any of those buttons on. The remote is a - rmt-tx300E - model if that helps.

It seems that quite a few people have the same problem. I think it is being passed over to the technical team.

Thanks,