topic Re: Warranty in Android TV

Warranty

Millarz — Sun, 22 Dec 2019 13:42:13 GMT

Hi, Purchased a Sony Bravia Android tv yesterday. Comes with a 5 year guarantee. Sales assistant in shop said that this does not cover certain parts. I said "so if I get a vertical line down the screen will it be covered by Sony". He told me no it wouldn't. Was this a cynical ploy to get me to purchase their repair and support plan?

I've read Sony's guarantee and can't find anything to say that the lcd screen is omitted.

So have I been 'blagged'. Still time to cancel.

Thanks for reading.

Re: Warranty

royabrown2 — Sun, 22 Dec 2019 16:48:10 GMT

@Millarz

Cancel the whole purchase, and find a retailer with honest assistants.

Richer Sounds and John Lewis are more the mark.

Re: Warranty

Millarz — Fri, 27 Dec 2019 11:58:19 GMT

My question to the sales guy was after 4 years would it still be guaraneed under their 5 year warranty, which I see I didn't mention. I've read on here about people having trouble with sony warranty.

I'm happy with the tv although perhaps wishing I hadn't purchased an Android. But that's another story!

Re: Warranty

Tonycv51 — Fri, 27 Dec 2019 12:37:25 GMT

John Lewis have a 5 year guarantee and Richer Sounds 6 years. I've used the John Lewis one where a 4.5 year old TV conked out and couldn't be repaired. Only tip would be to reject their first offer of a replacement if you don't think it's a good offer, and always "upgrade" ie pay extra as that counts as a new TV with another 5 years guarantee. In my case I went for a big upgrade but even if the TV is only £1 extra it will have a new 5 year guarantee

Re: Warranty

royabrown2 — Fri, 27 Dec 2019 14:01:40 GMT

@Millarz

All Sony’s top of the range TVs have Android.

Not to want Android is to lean towards a Samsung or an LG.

How explicable that is!