topic Re: "Region screen" at switch-on 55AF9 in Android TV

"Region screen" at switch-on 55AF9

ianwilli — Wed, 24 Apr 2019 13:33:48 GMT

Our 55" AF9, at switch on most times comes up with the "Digital Auto Tune" final region screen overlying whatever we want to watch. The screen has a the usual "OK" box, but will not respond to the remote. The only way to get rid of it is to turn the TV off and on again. It doesn't seem to matter which input it is set to come on with. It happens most but not every time the TV is switched on.

We have obviously tried running the Digital auto tune, which runs to the same "Region" setting screen, which is correct, then closes with the OK button. Next switch on, back it comes.

This is ruining an otherwise fantastic TV, has anybody any idea how to stop it?

Re: "Region screen" at switch-on 55AF9

LightFoot — Wed, 24 Apr 2019 15:47:33 GMT

@ianwilli wrote:
Our 55" AF9, at switch on most times comes up with the "Digital Auto Tune" final region screen overlying whatever we want to watch. The screen has a the usual "OK" box, but will not respond to the remote. The only way to get rid of it is to turn the TV off and on again. It doesn't seem to matter which input it is set to come on with. It happens most but not every time the TV is switched on.
We have obviously tried running the Digital auto tune, which runs to the same "Region" setting screen, which is correct, then closes with the OK button. Next switch on, back it comes.
This is ruining an otherwise fantastic TV, has anybody any idea how to stop it?

Hi @ianwilli Personally, I would first try a reset and if that doesn’t work I would try a full factory reset. Worth checking that the message is being generated from the TV and not from a connected device. Seems strange that the "OK" will not respond using the TV remote, which could suggest the wrong remote.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55af9/articles/00170595

Re: "Region screen" at switch-on 55AF9

MervynH — Thu, 02 May 2019 12:46:16 GMT

I have exactly the same problem. Have you resolved it?

Re: "Region screen" at switch-on 55AF9

ianwilli — Thu, 02 May 2019 13:57:26 GMT

No, not as yet. It is strangely reassuring to know somebody has the same problem but I am sorry it is you! If you find an answer please let me know! Certainly it is a message from the TV as it is the identical screen that ends the TV digital tune. It is the correct remote as well, the screen fails to respond to either a Harmony remote or to the correct Sony remote, which is the one I use to turn it off and on to get rid of the screen!

Re: "Region screen" at switch-on 55AF9

fred1951 — Sat, 18 May 2019 07:14:49 GMT

Hi I have the the same problem. Please can any one help. It only comes on first thing in the morning. The tv is one stby at night for it to clean the screen. Yes if you turn off the tv then back on it goes but for this money its not acceptable. May have to return it to currys.

Re: "Region screen" at switch-on 55AF9

MervynH — Fri, 24 May 2019 18:03:59 GMT

An Engineer from my supplier has visted and thinks it is caused by the TV having more than one strong signal available due to my geographic location between regions. He has switched off the Auto Retune in Settings. Very early days so far but no recurrence. I would be interested to hear what Sony say.

Re: "Region screen" at switch-on 55AF9

fred1951 — Fri, 24 May 2019 18:19:34 GMT

Thanks for that last post have set my auto tune to off.. lets see if it works for me too. 😊😊

Re: "Region screen" at switch-on 55AF9

RadgiGadgi — Thu, 30 May 2019 09:15:37 GMT

Hi Fred ,

I have the same issue on the 65 inch screen but I cant find the setting auto tune to change to off as you suggest.

Could you let me know where in the menu structure it is so I can try this solution.

thanks

Radgi

Re: "Region screen" at switch-on 55AF9

fred1951 — Thu, 30 May 2019 10:00:10 GMT

Hi
This what I did. Go to HOME, SETTINGS, DIGITAL SETUP, TECHNICAL SET UP, AUTO SERVICE UPDATE, UPDATE TO OFF.

Please let me know if it worked as I did a factory reset at same time. Hope it works 😊.

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Re: "Region screen" at switch-on 55AF9

MervynH — Fri, 31 May 2019 17:46:40 GMT

It has now been 10 days since changing this setting and not once had a egion Screen on start up.

Re: "Region screen" at switch-on 55AF9

fred1951 — Fri, 31 May 2019 18:13:10 GMT

So glad to hear that. My tv is now ok too it is 5 days since it came on. Thanks for the tip.

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Re: "Region screen" at switch-on 55AF9

RadgiGadgi — Mon, 03 Jun 2019 11:54:55 GMT

Thanks for your feedback, after I posted my comments I did a retune and since then I’ve not had another occurrence. I’m sure this is likely to be temporary, but I don’t want to change the settings until I get a recurrence of the problem. Once this happens again I’ll change ,the setting and let you know what happens.

Thanks for your help

Radgi

Re: "Region screen" at switch-on 55AF9

fred1951 — Mon, 03 Jun 2019 17:58:10 GMT

So glad its ok for now. After my factory reset I also had to retune. maybe I should undo my auto tune setting and see if it comes back.

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Re: "Region screen" at switch-on 55AF9

fred1951 — Tue, 04 Jun 2019 14:25:40 GMT

I reset the digital auto tune to on and the screen came back again. I am now sure that this is the cause. So I missed one step out to turn this off so here it is with the step in. HOME, SETTINGS, CHANNEL SETUP, DIGITAL SETUP, TECHNICAL SET UP, AUTO SERVICE UPDATE, UPDATE ON/OFF TO OFF.

Re: "Region screen" at switch-on 55AF9

RadgiGadgi — Sun, 09 Jun 2019 11:02:25 GMT

Hi,
Region screen came back tonight so set auto tune to off, so hopefully that will work. If I don’t see the screen again within the next couple of weeks I’ll post again to confirm your solution.
Thanks for your help
Radgi

Re: "Region screen" at switch-on 55AF9

fred1951 — Sun, 09 Jun 2019 15:00:10 GMT

It should work I have yet to see with the auto set to off. Please let me know if it comes back.

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Re: "Region screen" at switch-on 55AF9

DanJCobb — Fri, 24 Jan 2020 11:19:41 GMT

I've had the same issue - hopefully this fixes it. Only had the TV 2 weeks! Absolutely love it but this has been annoying.

Re: "Region screen" at switch-on 55AF9

ianwilli — Fri, 24 Jan 2020 11:43:10 GMT

The fix does work, and was eventually sent to me by Sony UK support. In addition after I asked they reassured me that no other function was "broken" by the fix!

Re: "Region screen" at switch-on 55AF9

dmsheldon — Sun, 26 Jan 2020 13:43:51 GMT

I also have this problem. However, when I go to Home>Settings> there is no option there for Channel Setup!

Re: "Region screen" at switch-on 55AF9

ianwilli — Sun, 26 Jan 2020 14:27:25 GMT

Make sure you press the "HOME" button on the TV remote, then on the home screen choose the "Settings" cog at the top right of the screen. I have just checked they are there on mine. Using a third party e.g. Harmony remote sometimes seems to go to a different home screen, and there seems to be more than one "Settings" option.