topic Re: HT-ZF9 Soundbar and tv issue in Android TV

HT-ZF9 Soundbar and tv issue

Saintmiko — Mon, 23 Nov 2020 18:28:35 GMT

I have sony ht-zf9 sound bar connected to sony kd-55xe8596 via hdmi 3 arc input. All been working fine but now have an issue of losing tv sound after both have been turned off and back on. I have tried everything from changing hdmi cable through to resetting both to factory settings. I can get it to work again after having both turned off and go through the initial set up but once I switch all off I have no tv sound again. I have a ps4 pro and Xbox series x plugged into the sound bar as well on hdmi 1 and hdmi 2 and both have sound and no issues. The problem only on tv input on soundbar. I've checked all settings and appear correct. Any advice or help will be great as it's driving me mad as not sure if it's a problem with tv arc or soundbar.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Mon, 23 Nov 2020 18:52:28 GMT

https://community.sony.co.uk/t5/home-cinema-projectors-players/ht-zf9-sound-drops-out/td-p/2745224

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Mon, 23 Nov 2020 19:21:00 GMT

Thanks I read through and it sounds like the same issue. I'm at the stage of the only way I can get it to work again is unplug cables and tv and sound bar then reconnect all. I now have to do this every time I turn tv on-off. Very frustrating and logged a call with Sony.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Mon, 23 Nov 2020 19:29:13 GMT

It is a strange one, I thought at first with my PS4 being in sleep mode it maybe be stealing the signal or something but stripping all settings back I’m trying to do an elimination process, would be great if you could define your setup and try these tests also?

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Mon, 23 Nov 2020 19:53:04 GMT

It is strange one but looks like we are not alone with the issue. I've gone through all settings on both tv and sound bar trying to eliminate the issue and so far nothing jumps out. I agree it looks like a pass through issue is causing it. Hopefully Sony will respond and have a solution.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Mon, 23 Nov 2020 21:35:59 GMT

Can you post this reply on the other thread I tagged you earlier? Cheers

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Wed, 25 Nov 2020 18:34:23 GMT

Well reported to Sony and they have been in touch and suggested a couple of things to try. First to turn off bravia sync on both devices. Didn't make any difference. Messaged them back and updated them and they then suggested that I try another soundbar and see if it does the same thing. They ended the message with get back to us if you have any other questions. Not too happy with the response to be honest.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Thu, 26 Nov 2020 09:12:31 GMT

wow.

So sony want us to buy another soundbar??? - how about they send us one to test!!!!!

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Thu, 26 Nov 2020 10:04:10 GMT

Yeah I was not pleased with response. I can understand it's difficult to know if it's the TV or soundbar that's causing the issue but they have not really tried in my opinion. I've now come up with a little work around and everything is still connected as it was and I've added the optical cable. So at least I've now got sound from TV. It's not ideal but saves having to take all cables out and unplug units etc everytime. Now waiting to see if I get a response from my last email.

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Fri, 27 Nov 2020 20:38:59 GMT

Another update from Sony today with some more things to try around Bravia Sync which didn't work but makes me thing thats what they suspect is causing the issue. They also said they expect the issue to be resolved in a future firmware update. So I'm guessing I just have to hold tight and wait for an update.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Fri, 27 Nov 2020 20:47:12 GMT

I’ve also raised 2 cases one for tv one for sound bar both with the same info, good job in getting that info so far champ!

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Fri, 27 Nov 2020 20:53:04 GMT

Cheers and good luck. I'm hoping it will be a case of new firmware fixing the issue and that It not just an excuse to get me to go away.

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Fri, 11 Dec 2020 20:30:29 GMT

Well my soundbar has now been connected and stable for the last few days and I'm not losing any audio at all on the TV input. Not touched the system or changed any cables and both soundbar and TV is still using the current firmware for each. Complete mystery why for weeks wouldn't work and now all back. Hope it stays that way.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Thu, 21 Jan 2021 20:57:09 GMT

hey guys

this update is available for xh range

known issues with 5.1 output

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/kd-55xh9005/downloads/00017126

ill be giving it a go.

cheers

Jharps

Re: HT-ZF9 Soundbar and tv issue

Saintmiko — Mon, 01 Mar 2021 10:42:30 GMT

Well I've finally figured out what was causing my issue. Ive just changed my TV and bought an LG CX and all has been working fine. That was until I turned on HDMI CEC on my Xbox series X. Once all turned off and on again soundbar lost sound and could no longer be controlled by the TV. Turned HDMI CEC off and sound came back and after a hard reset TV and soundbar connection was back as it should be. Thinking back to my original issue that started after I I tried the HDMI CEC on the Xbox. It must be some sort of bug that stops the devices connecting.

Re: HT-ZF9 Soundbar and tv issue

Jharps — Tue, 16 Mar 2021 07:24:09 GMT

Suggestion:

on TV

Turn of all WiFi capabilities and used wired Ethernet

Setup sound bar and tv as wanted / expected

Reboot

Solved.

First night... no drop outs so far!!!!!

That is with Earc on too!!!

Re: HT-ZF9 Soundbar and tv issue

Jharps — Tue, 16 Mar 2021 23:09:04 GMT

Ignore above. They’re back. Also i

getting a rancid screen flicker since latest firmware, almost X-ray like on certain images.

Re: HT-ZF9 Soundbar and tv issue

HannahEd01 — Wed, 17 Mar 2021 15:14:59 GMT

Hey Jharps, do you have the same set up and the same models?

Re: HT-ZF9 Soundbar and tv issue

Jharps — Wed, 17 Mar 2021 19:11:26 GMT

Re: HT-ZF9 Soundbar and tv issue

Win_88 — Thu, 18 Mar 2021 23:25:48 GMT

Does the flickering remain if you disable Motionflow? I read that some people managed to solve that problem this way