topic Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC in Android TV

BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Sat, 30 Jan 2021 17:22:26 GMT

I have Sonos Beam and and QM2 sound bar tried both and neither are recognised by the the TV on the HDMI ARC port. My DVD player is recognised and works perfectly

I think it was working initially while I was first setting the TV up until a recent software update last weekend.

Just as I had finished the set up I ran the update and now can not get any sound out of the HDMI ARC port.

Any ideas anyone?

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

Joe_Dohn — Thu, 04 Feb 2021 12:23:27 GMT

Have you tried disconnecting and unplugging everything for a few minutes?

Also, could you share the software version you're running?

- JD

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Fri, 05 Feb 2021 18:27:16 GMT

Yes I have done that several times now and have just done a full factory reset.

Running the latest software as it did a check when I did the factory reset.

All a bit frustrating nothing has changed, still not connecting on HDMI ARC. It was working on my m2 sound bar before the most recent software update.

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

Joe_Dohn — Tue, 09 Feb 2021 17:51:36 GMT

Sometimes the TV doesn't detect the software version, so make sure it is the latest by checking the version number.

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Tue, 09 Feb 2021 19:51:28 GMT

Thanks again for looking at this post.

Its PKG6.5016.0631EUA

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

Joe_Dohn — Thu, 11 Feb 2021 17:19:21 GMT

You can also try toggling eARC mode On/Off (under Settings - Display & Sound - eARC Mode).

Hope this helps!

- JD

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Sat, 13 Feb 2021 07:24:08 GMT

Thanks again for your suggestion but that makes no difference. Still no sound via HDMI ARC .

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Fri, 19 Feb 2021 17:50:32 GMT

Having spoken to Sony support they have admitted that it is probably the software update at fault, its now a know issue and they are working on a fix in the next release. Cant be sure when that will be. Very frustrating that such a basic function can get broken in this way.

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

EUSupport_EN — Wed, 24 Feb 2021 17:07:35 GMT

@RichAJM

A new update is about to be released to sort this out. It shouldn't be long now.

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Sat, 27 Feb 2021 08:43:55 GMT

Thank you for this. I have just applied the update and am now on PGK6.5042.0633EUA.

However the problem is still the same, I don't seem to get any sound out of the HDMI-ARC into the Sonos Beam.

The optical out works so its not unusable but I need the HDMI_ARC to work so I can get control of the sound bar volume via the Bravia remote. Frustrating as I am sure it worked for the first few hours when I was setting it up before the previous software update. The BRAVIA Sync Device List does not show the Sonos. I think that cant be right?

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

HannahEd01 — Tue, 02 Mar 2021 16:01:23 GMT

Hi RichAJM, try changing the digital audio out to PCM: Home -Settings- Sound - Digital audio out - PCM. Let us know if that worked.

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Tue, 02 Mar 2021 19:22:52 GMT

Thank you for your suggestion but I had already checked that and it made no difference. The Sonos beam is not detected by Bravia Sync when connected to the HDMI-ARC connection and I think it should be seen by it?

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

Win_88 — Wed, 03 Mar 2021 16:58:47 GMT

I know this isn't the most logical thing to suggest since it used to work but I've seen it work before; Have you tried a different/high quality HDMI cable?

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Wed, 03 Mar 2021 17:05:56 GMT

Thanks for that but I have tried 4 different HDMI cables of various qualities now

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

Joe_Dohn — Tue, 16 Mar 2021 12:18:35 GMT

Have you tried clearing the cache and restarting or resetting to factory defaults?

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Fri, 19 Mar 2021 12:50:09 GMT

I have now heard from Sony that they are going to replace the HDMI board on the TV. I hope that this solves it.

I have already done a reset with no luck and the process of resetting up all the emails for all the different services is not the work of a few moments so I hope to avoid that again!!

Thank you for taking the time to reply Joe

Re: BRAVIA KD49XH9505BU will not connect on HDMI ARC

RichAJM — Wed, 07 Apr 2021 13:43:34 GMT

I have now had a new main processor board fitted and this has fixed it. The engineer said he had seen quite few of these problems.