topic Re: XR-55A95L audio issues in Android TV

XR-55A95L audio issues

Blumine1818 — Wed, 21 Feb 2024 19:48:03 GMT

I took delivery of a replacement A95L TV today following a fault with the first one.

I have audio from e-arc going into the Sony HT-ZF9 soundbar. I've connected my 4k bluray player and Sky Q box directly to the TV and assumed this would give me audio to the soundbar as well as better picture quality. I have no audio.

Please help.

Re: XR-55A95L audio issues

Blumine1818 — Thu, 22 Feb 2024 08:50:20 GMT

I tried again this morning.
TV e-arc direct to HT-ZF9.
No sound whatsoever

Re: XR-55A95L audio issues

daveyh64 — Thu, 22 Feb 2024 09:56:49 GMT

Is eARC Mode set to Auto?

Press Settings on the Remote, then select Settings onscreen.

Select Display & Sound> Audio Output> eArc mode> Auto.

Also, check Settings> Settings> Display & Sound> Audio Output> Pass through mode> Auto.

Re: XR-55A95L audio issues

Blumine1818 — Thu, 22 Feb 2024 13:12:19 GMT

Re: XR-55A95L audio issues

Blumine1818 — Thu, 22 Feb 2024 13:12:45 GMT

Still no sound from the soundbar

Re: XR-55A95L audio issues

Blumine1818 — Thu, 22 Feb 2024 13:16:17 GMT

I can't see the soundbar settings.

When I choose HDMI 3 e-arc, the screen shows no signal

Re: XR-55A95L audio issues

royabrown2 — Fri, 23 Feb 2024 19:24:37 GMT

@Blumine1818

Check you are using a ‘High Speed HDMI with Ethernet’ cable between TV and soundbar. eARC requires this.

Re: XR-55A95L audio issues

Blumine1818 — Fri, 23 Feb 2024 21:11:11 GMT

Thank you very much for this.

The new 95L delivered this week was a replacement for a faulty one.

The cable worked with the first 95L but not with this one!

I have other cables I can try.

Can you recommend a cable from Amazon?

Re: XR-55A95L audio issues

royabrown2 — Sat, 24 Feb 2024 09:36:07 GMT

@Blumine1818

The current Amazon Basics HDMI cable is as good as any I have here.

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 09:37:42 GMT

Thank you very much indeed.

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 15:22:40 GMT

Hi, I changed the HDMI cable as suggested. I have the same problem.

Re: XR-55A95L audio issues

LightFoot — Sat, 24 Feb 2024 17:09:18 GMT

Hi @Blumine1818 I’m sorry I haven’t read the entire thread, so you may have already answered this question. What device have you connected to the ZF9 HDMI input to provide a signal? Else the TV will show no signal.

Re: XR-55A95L audio issues

royabrown2 — Sat, 24 Feb 2024 17:16:01 GMT

@Blumine1818

‘No Signal’ appears because the soundbar is not sending any audio or video to the TV, something which you may agree is the case. HDMI3, besides handling eARC, is an HDMI input in its own right, for anything the soundbar might send.

You don’t need to choose HDMI 3 to use ARC/eARC, and you shouldn’t, unless you are trying to play something from (via) the soundbar, such as from an HDMI input on the soundbar, for example.

(My UHD BluRay player is plugged directly into my soundbar, because the TV can’t play or pass DTS audio, but the soundbar can. In this case, the TV changes to HDMI3, and the video arrives at the TV that way, without any audio, as the soundbar is dealing with that).

But you want the sound to go from the TV. So try watching live TV, or a signal from the 4K player or the Sky Q box, (or any other HDMI input on the TV apart from HDMI3) and see if you then get audio sent to the soundbar, as it should be.

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 17:12:56 GMT

I have the XR-55A95L connected by e-arc to the XF9 soundbar.

Connected directly to the TV are a 4k player and Sky Q box

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 17:16:26 GMT

Is there a reason why I can't access any of the soundbar settings? When I press home on the ZF9 remote, nothing happens.

Re: XR-55A95L audio issues

royabrown2 — Sat, 24 Feb 2024 17:28:33 GMT

@Blumine1818

What do you expect to happen? What does the soundbar manual tell you should happen?

This soundbar is only ARC, not eARC, according to the Sony spec. But the manual says it does eARC, so we will believe that.

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 17:21:34 GMT

Usually if I press home on the ZF9 remote, I can access the soundbar settings

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 17:33:24 GMT

I have connected the 4k bluray player and Sky Q directly to the soundbar. Video signal from both, but now there's no sound whatsoever from TV speakers or soundbar.

Are you saying that it's because the soundbar HT-ZF9 is incompatible?

Re: XR-55A95L audio issues

royabrown2 — Sat, 24 Feb 2024 17:36:13 GMT

@Blumine1818

On the TV, yes, that’s what the manual thinks should happen.

Re: XR-55A95L audio issues

Blumine1818 — Sat, 24 Feb 2024 17:38:22 GMT

I would be grateful if you would suggest the best way forward.

An e-arc soundbar?