https://community.sony.ch/t5/c-series/i-can-t-unlock-my-phone/m-p/3525155#M5825 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/994498">@Sandeepa</A>,</P><P>Sorry to hear you're having issues unlocking your device&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ch/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>Can you clarify a couple of things for me? When you say you can't unlock your device, is there a screen pattern or PIN that you have set up and is not being accepted when you try to unlock your phone or is the screen not responding to touch and that's why you can't unlock it?</P><P>Or is this a differen't type of lock you have, network lock for example?</P><P>Please let me know&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ch/html/images/smilies/004.png" alt="Grinning_Face_with_smiling_Eyes" title="Grinning_Face_with_smiling_Eyes" /></P> Thu, 27 Apr 2017 02:33:44 GMT ChloeS 2017-04-27T02:33:44Z https://community.sony.ch/t5/c-series/i-can-t-unlock-my-phone/m-p/3525154#M5824 <P>I can't unlock my phone</P> Tue, 18 Apr 2017 05:46:29 GMT https://community.sony.ch/t5/c-series/i-can-t-unlock-my-phone/m-p/3525154#M5824 Sandeepa 2017-04-18T05:46:29Z https://community.sony.ch/t5/c-series/i-can-t-unlock-my-phone/m-p/3525155#M5825 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/994498">@Sandeepa</A>,</P><P>Sorry to hear you're having issues unlocking your device&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ch/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>Can you clarify a couple of things for me? When you say you can't unlock your device, is there a screen pattern or PIN that you have set up and is not being accepted when you try to unlock your phone or is the screen not responding to touch and that's why you can't unlock it?</P><P>Or is this a differen't type of lock you have, network lock for example?</P><P>Please let me know&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ch/html/images/smilies/004.png" alt="Grinning_Face_with_smiling_Eyes" title="Grinning_Face_with_smiling_Eyes" /></P> Thu, 27 Apr 2017 02:33:44 GMT https://community.sony.ch/t5/c-series/i-can-t-unlock-my-phone/m-p/3525155#M5825 ChloeS 2017-04-27T02:33:44Z