https://community.sony.ch/t5/c-series/the-touch-pad-is-not-responsive-all-its-been-just-a-year/m-p/3548192#M6206 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1011524">@Deepa7593</A> and welcome to the community.</P><P>I'm sorry to hear this. I recommend that you force shutdown your device by holding down the volume up and on/off key&nbsp;simultaneously for at least 10 seconds, then start your device as normal.</P><P>I would also recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A> to see if this behavior is caused by&nbsp;anything software related in your device.</P><P>If there is no change I'd recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for further trouble shooting and repair.</P><P>Let me know how it goes.</P> Thu, 18 May 2017 06:26:18 GMT Emil 2017-05-18T06:26:18Z https://community.sony.ch/t5/c-series/the-touch-pad-is-not-responsive-all-its-been-just-a-year/m-p/3548191#M6205 <P>The touch pad is not responsive all .... Its been just a year.....</P> Thu, 18 May 2017 03:08:17 GMT https://community.sony.ch/t5/c-series/the-touch-pad-is-not-responsive-all-its-been-just-a-year/m-p/3548191#M6205 Deepa7593 2017-05-18T03:08:17Z https://community.sony.ch/t5/c-series/the-touch-pad-is-not-responsive-all-its-been-just-a-year/m-p/3548192#M6206 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1011524">@Deepa7593</A> and welcome to the community.</P><P>I'm sorry to hear this. I recommend that you force shutdown your device by holding down the volume up and on/off key&nbsp;simultaneously for at least 10 seconds, then start your device as normal.</P><P>I would also recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A> to see if this behavior is caused by&nbsp;anything software related in your device.</P><P>If there is no change I'd recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for further trouble shooting and repair.</P><P>Let me know how it goes.</P> Thu, 18 May 2017 06:26:18 GMT https://community.sony.ch/t5/c-series/the-touch-pad-is-not-responsive-all-its-been-just-a-year/m-p/3548192#M6206 Emil 2017-05-18T06:26:18Z