topic Re: iso-8859-9 issue in mail app in Other/General

iso-8859-9 issue in mail app

lorikarte — Thu, 26 Apr 2012 13:42:02 GMT

Hello, This is my old, now and future problem. I am from Turkey and of course I use xperia s in Turkish.

In mail app and most of mail app in android market except kaiten posta, Some mails are come start with iso-8859-9 and

dont show sender name and also dont show turkish letter so you cant read mail. But when I change Phone language in English

then every new mail there is no iso issue. iso means I think language code somethink like that.

Gmail is everytime good and no problem. Most users use POP3 account same problem in Turkey. Samsung, LG are same too.

Is it any solution? Sorry for my English if I mistake.

Hakan

Re: iso-8859-9 issue in mail app

Markus1 — Mon, 30 Apr 2012 10:05:09 GMT

The phone supports ISO 8859-9 and it should not matter what language you have set it to.

I will have to recommend you to contact the regional Sony support team though since I'm terrible at Turkish and therefore will run into trouble if I'm going to test this myself.

http://www.sonymobile.com/global-en/support/contact-us/country/tr_TR/

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Re: iso-8859-9 issue in mail app

lorikarte — Mon, 30 Apr 2012 10:31:17 GMT

Hi Markus,

I send screenshot below. This issue only when my phone language in Turkish. If l change phone

language English there is no iso issue anymore.

I know your link and I write alot Turkish customer support. They dont know anything about this.

Because they dont use xperia. When you ask something answer is same. WE DONT KNOW.

I have x10, arc and now xperia S. Every phone has same issue when you change phone language

Turkish. Therefore I want to write here. I want to learn Does developer know this problem?

I search internet and I learn 8859-9 and 8859-3 are Turkish language code.

http://en.wikipedia.org/wiki/ISO/IEC_8859-9

Thank you so much

Hakan

Re: iso-8859-9 issue in mail app

Markus1 — Wed, 02 May 2012 07:35:08 GMT

Can I please have the Ticket ID from the contact you had with the local support?

If you don't have one, please contact them again about this issue. If they still are not able to help you, make sure to ask for a Ticket ID and then post it here.

Thanks!

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Re: iso-8859-9 issue in mail app

lorikarte — Wed, 02 May 2012 10:58:45 GMT

I called customer support before, Today I call them again. They said use active sync account. But my account cant reorganize with activesync. Now Today I am writing a mail and when I receive answer I will send you Markus. Thank you for your help.

X-Ticket:92845429,2

Re: iso-8859-9 issue in mail app

lorikarte — Fri, 04 May 2012 07:50:29 GMT

Hello Markus,

I sent second mail Turkish Customer Support with screenshot and write everything again. I am still waiting answer from them.

X-Ticket:92853815,2

Re: iso-8859-9 issue in mail app

Markus1 — Mon, 07 May 2012 08:02:21 GMT

Thanks for letting me know.

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Re: iso-8859-9 issue in mail app

lorikarte — Thu, 17 May 2012 20:18:47 GMT

Hello Markus,

There is still no answer from Turkish Customer Support

Re: iso-8859-9 issue in mail app

Markus1 — Mon, 21 May 2012 06:51:34 GMT

I can see you got a reply on May 7th but that the ticket is still in status "In Progress". I'm terrible at Turkish but my guess is that they are still working on this matter since it's not closed.

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Re: iso-8859-9 issue in mail app

lorikarte — Mon, 28 May 2012 10:19:55 GMT

Hello Markus,

On may 7, they sent message because of I sent screenshot about problem. There is no answer until about 1 month.

Re: iso-8859-9 issue in mail app

Markus1 — Mon, 28 May 2012 11:03:07 GMT

The status is still "in progress" so they have not closed it.

Answer on the latest mail you got from them and ask for a status update on this.

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Re: iso-8859-9 issue in mail app

lorikarte — Tue, 29 May 2012 11:13:56 GMT

Hello Markus,

I want them information about problem again.

New ticket ID is

X-Ticket:92853815,2

Re: iso-8859-9 issue in mail app

lorikarte — Thu, 31 May 2012 10:57:30 GMT

Hello Markus,

Today, They want me information below. I sent them. They said their developing team working to find

solution or problem.

1 - Settings Android version and build number information

2 - Settings About Phone IMEI number

3 - * # * # 7378423 # * # * phone dial access number from the dropdown menu Service info Software info Phone us section of the software version of the File System version,version information for Customization message.

Re: iso-8859-9 issue in mail app

Ozgur — Sun, 03 Jun 2012 00:23:20 GMT

Hello Markus;

I have a same problem. I m from Turkey too.. How can I fix it?

Thanks for your helping..

Re: iso-8859-9 issue in mail app

Markus1 — Mon, 04 Jun 2012 08:20:11 GMT

You should also contact the Turkish support since they're seemingly investigating this.

Read my previous posts in this thread for more info.

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Re: iso-8859-9 issue in mail app

lorikarte — Fri, 08 Jun 2012 11:49:26 GMT

Hello Markus, They want me test account before to check my mail. we write alot of things. They are helping me but there is no solution we found. - I receive answer today. How this issue happen but there is also no solution. i cant control everybody who send me mail what they are using. I am a customer and i want receive my mail normally. Here is their answer below. I think you send this to developers or who must know this. Because Samsung (check 4 days) and Iphone (still using) no problem. Thank you a lot you listen to me for a month. This answer they sent english i didnt translate turkish to english. Best Regards Hakan Dear , Thank you for contacting Sony Xperia Support. With regards to your inquiry, Hi there, One of the customer was Ph.Dr in one of the university in Turkiye. So he had been kind and created a pop3/imap for you to test it. Here is the details IMAP/POP3 sunucu : mail.uludag.edu.tr Kullanıcı : sony@uludag.edu.tr Şifre: sony2012 And customer said if mail sent by Turkish (ISO) charset problem happens but if sent with Turkish (windows) charset no problem happens. For your information Should you require any further assistance then please contact us through the telephone number +90 212 473 77 77. For more information on our products, services and support please visit www.sonymobile.com. Please be aware that if you do not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised. Kind Regards, Alper Yesil Sony Xperia Support www.sonymobile.com email: questions.tr@support.sonymobile.com Phone: +90 212 473 77 77 Xperia™ S telefonumdan gönderildi

Re: iso-8859-9 issue in mail app

lorikarte — Sat, 09 Jun 2012 09:39:25 GMT

Hello, I drop the original mail app then try all mail app in google play. i spend alot of money and time for this. - All Turkish users and using turkish on phone who have problem with iso8859-9 (pop3/imap) or something like that then you can use aico mail. I have no iso issue anymore. - My arc on ics is same problem then i belive xperia s will be same on ics. - Last I beleive and sure this is sony app issue. Because everything is normal on xperia s with aico mail. And Everything is normal on Samsung Gs2 mail app. - PLS FIX IT SONY for Turkish Customers.

Re: iso-8859-9 issue in mail app

lorikarte — Tue, 19 Jun 2012 09:57:25 GMT

Hello Markus,

Today I receive good news from Sony Customer Support. They said, Sony International Software Development found the problem and they decided to add Turkish ISO 8859-9 in sofware as standart.

There will be no error anymore they said. Here is their answer translate by google translate.

Thanks SONY.

Ticket: 92845429

Mr. Hakan,

Thank you for contacting Sony Xperia Customer Service.

We would like to inform you that Mr Hakan problem because Sony International software development department and the solution is understood to be produced continue to work.

We also would like to declare we will add standart which will be a new built-in phone software character set ISO 8859-9 Turkish

Re: iso-8859-9 issue in mail app

Markus1 — Tue, 19 Jun 2012 10:04:33 GMT

Great news! Thanks for letting me (and others) know.

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Re: iso-8859-9 issue in mail app

emrahozdemir — Wed, 20 Jun 2012 12:33:55 GMT

they only say pls use aico. i dont wanna use aico on my xperia s. there is no character problem in iphone and blackberry. i also cant read my emails in turkish. pls find a solution for this.

thank you markus.