topic Re: Xperia Arc Portable Wi-Fi Hotspot Problems in Other/General

Xperia Arc Portable Wi-Fi Hotspot Problems

Wed, 22 Jun 2011 03:39:36 GMT

Does anyone have problems getting the portable Wi-Fi Hot Spot to work?

I have just updated my phone to v2.3.3 firmware and still not working.

Build number : 3.0.1.A.0.145

Model : LT15a

I created the Wi-Fi hotspot and successfully connected my notebook to the hot spot but not able to access the internet from the notebook browser.

Checked all the browsers settings, eg. proxy settings to no proxy, firewall settings on my notebook, etc, etc

Just called the Sony Ericsson support number and the support person on the phone.

He informed me that he has tested the portable Wi-Fi hot spot for the Xperia PLAY but not yet for the Xperia Arc

He will do a test on his side and give me a call back.

Not sure when though. If he does call back, I will provide an update about this.

Thank you

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Wed, 22 Jun 2011 05:15:26 GMT

just go to

settings -> sony ericsson -> connectivity -> tethering & portable hotspot -> port. wi-fi hostpot settings -> configure wi-fi hotspot -> security leave it open -> save

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Wed, 22 Jun 2011 05:52:40 GMT

Thank you for the suggestion.

I have tried that and still does not work. I have tried all possible permutations of security setiings, checked all settings on my notebook PC, tried with different notebooks but to no avail.

What I notice is that once I enable the portable wi-fi hotspot, the 3G/HSDPA symbol next to the signal strength bars dissapears. ie It appears my connection to the 3G/HSDPA network is lost.

Hence there is no link to the internet via the 3G/HSDPA network anymore. Therefore no internet access.

As soon as I disable the portable wi-fi hotspot the 3G/HSDPA network symbol comes back and I am again connected to the 3G/HSDPA network.

My hunch is that there could be a bug of some sort that disables the mobile wireless network access as soon as the portable wi-fi hot spot is enabled.

The Sony Ericsson technical support person I spoke to still has not rung back. May be he is also having problems getting it to work.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Wed, 22 Jun 2011 07:25:58 GMT

I used to have the same problem but I figured it out, I was missing some data in my APN settings

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Wed, 22 Jun 2011 13:12:25 GMT

What APN data were you missing?

I initially configured the APN settings manually.

Just to be sure I requested an over the air configuration from the mobile network operator's web site which sent me a message to set up the APN settings automatically.

There was no difference in the settings between the APNs I manually configured and the ones sent by the mobile network operator. Hence deleted the set of duplicated APNs.

By the way, I can't get the default USB tethering to work either, but it does not matter as I have a work around by using a tethering app.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Wed, 22 Jun 2011 13:35:14 GMT

my MMS apn and for the internet I was missing

MMSC, MMS proxy, MCC and MNC

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Wed, 22 Jun 2011 23:41:31 GMT

Thank you.

In my situation, all the APNs are present together with the MNC, MCC, MMSC server addresses and their ports, authentication settings, etc, etc.

I have APNs for internet, MMS and WAP

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

FrontierGate — Thu, 23 Jun 2011 00:02:25 GMT

You can wait for 3.0.1.A.0.146 or 3.0.1.A.0.148. People claimed they fix some wifi problem.

http://talk.sonyericsson.com/thread/17205

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Thu, 23 Jun 2011 00:28:11 GMT

who is your carrier lets see if I can find some other settings

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 02:07:45 GMT

Will find out if that fixes the portable wi-fi hotspot issue when my phone is on one of those builds.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 02:14:56 GMT

Telstra NextG in Australia.

I have contacted the Sony Ericsson support line again today and this time the person I spoke to sent me a template to fill up detailing the issue faced and phone model details.

He will forward this to their technical support centre.

Would be interesting to see what their response is.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Thu, 23 Jun 2011 03:12:03 GMT

is this what you have?

Name: Telstra Next-G Internet
APN: telstra.datapack
(I've been told telstra.pcpack and telstra.internet also work, but supposedly pcpack has 15minute timeout (and timecharged)).
No settings until you get to MCC
MCC: 505
MNC: 01
APN Type: default

Name: Telstra Internet

APN: Telstra.wap

Proxy: 10.1.1.181

Port: 80

Username:

Password:

Server: wap.telstra.com/wap

MMSC: http://mmsc.telstra.com:8002

MMS Proxy: 10.1.1.181

MMS Port: 80

MCC: 505

MNC: 01

Authentication type: CHAP

APN Type:

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Uliwooly — Thu, 23 Jun 2011 03:12:18 GMT

this map might be helpful too

http://www.telstra.com.au/mobile/networks/coverage/

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 03:32:54 GMT

Thank you for the suggestions.

I have 3 APNs for Internet, MMS and WAP services.

The last two are not relevant.

So for the Internet APN the following are the settings:

Name : Telstra

APN : Telstra.Internet

Proxy : Not set

Port : Not Set

Username : Not Set

Password : Not Set

Server : Not Set

MMSC : Not Set

MMS Proxy : Not Set

MMS Port : Not Set

MCC : 505

MNC : 01

Authentication : CHAP ( Does not matter if it is PAP. Tried changing this too )

APN type: default,supl

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 03:38:16 GMT

Thank you but I do not have a problem with coverage.

Signal strength is excellent (Full bars).

Furthermore Telstra's Next G coverage is exceptional as it covers 99.9% of general populated areas, have not experienced any drop outs and provides enough capacity for fast downloads and uploads.

In fact it is the best and fastest mobile network in Australia.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 03:51:27 GMT

Hi thier, to confirm we have also forwarded your enquiry to our Australian technical support team so they can complete additional testing of the Wifi hotspot feature using the Telstra APN settings will update you once we receive a response, While we await thier response have you attempted to connect any other devices to the wifi hotspot such as another laptop, phone, etc? this may help in identifying the source of the problem

Also thanks for your support Uliwooley great information

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 04:08:44 GMT

Hi Craig,

Thank you for the comfirmation. Looking forward to the answer from the technical support team.

I have also tried with other wi-fi capable devices eg. other notebooks and a Xperia X10a to rule out a single point of failure.

The APN settings for the phone were auto configured over the air by Telstra.

This can be done from the following link.

http://configure.telstra.com.au/telstra/index.jsp

Hence it will be much easier for the technical support team to configure the phones and minimise and human error in entering the details.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 04:27:33 GMT

Thanks for link, as a left field solution have you tried deleting the WAP APN account and attempted using the WIFI hotspot feature again.. based on the symptoms and some past experience typically when a connection is present yet thiers no data connectivity its because a WAP account is being used.. worth a try until we get official feedback

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Thu, 23 Jun 2011 04:43:11 GMT

Thank you.

Tried your suggestion. Still does not work.:smileysad:.

Hopefully do not have to wait long for the official feedback.

Re: Xperia Arc Portable Wi-Fi Hotspot Problems

Jake-SonyXperia — Thu, 23 Jun 2011 06:35:56 GMT

I can confirm that the Access Point Name you are using is incorrect, Please try the below APN

Name: telstra internet

APN: telstra.iph

Proxy : Not set

Port : Not Set

Username : Not Set

Password : Not Set

Server : Not Set

MMSC : Not Set

MMS Proxy : Not Set

MMS Port : Not Set

MCC : 505

MNC : 01

APN Type: default

This should resolve it.

Message was edited by: Jake-SEanswers