Messaging app keeps closing, i am unable to get access to it

wernerh — Wed, 04 Dec 2019 03:32:49 GMT

Every time I attempt to open the message app to check or retrieve SMS 's the app immediately closes

Re: Messaging app keeps closing, i am unable to get access to it

Martin1 — Wed, 04 Dec 2019 08:25:36 GMT

Hi @wernerh, let me see if I can help out here.

Have you tried clearing the data for the messages app? This will not erase any previously received messages, but it will reset all settings for the app which might do the trick. To do this, find and tap Settings > Apps & notifications > App-info > Messages > Storage > Clear data > Tap "OK" > Restart the phone.

Another thing that you can try is to reboot your phone in safe mode to see if you are able to use the messages app there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

Try these measures and let me know how it goes!

topic Re: Messaging app keeps closing, i am unable to get access to it in XA Series

Messaging app keeps closing, i am unable to get access to it

Re: Messaging app keeps closing, i am unable to get access to it