topic Re: X Performance: Don't get calls after goes sleep mode in X Series

X Performance: Don't get calls after goes sleep mode

SagaraD — Wed, 22 Aug 2018 18:56:37 GMT

I have trouble recieving calls after may be like 10 minutes phone goes sleep. When someone calls me it goes to the voice mail. But I can take calls anytime. Soon after I take calls I can then recieve calls. This happnes after about 10 minutes when it goes sleep.

I've chaked the following so far;
- I change the sim card for new one thinking its a sim card failier, looks like its not

- Call forwading is disable

- Allow calls from anyone

- Reset the phone to factry data

Nothing helpful so far

Does anyone have the same issue?
Can anyone help me out?

Re: X Performance: Don't get calls after goes sleep mode

Uliwooly — Wed, 22 Aug 2018 22:57:01 GMT

@SagaraD

Maybe it's a third party app acting up, just test the phone in >>> safe mode

Re: X Performance: Don't get calls after goes sleep mode

SagaraD — Sat, 25 Aug 2018 04:37:44 GMT

Thank you for the help @uliwooly. I was also though it might be one of the app causing the problem but didnt know what to do. So I go safemode, it works well. Now the problem is to find which app causing the problem.
When safemode active following 5 apps are not runing since they install in SD card I guess.
They are: Massenger, Viber, VLC Player, SpotHero (a parking app) and Waze.

Is it one of those or something else. And How do I find which app is causing this problem?

Thank you so much for your help.

Re: X Performance: Don't get calls after goes sleep mode

Uliwooly — Sat, 25 Aug 2018 06:29:33 GMT

@SagaraD

this is what I would do

Open the app drawer > menu > sort apps > by date

by doing this, you won't have to guess which app it's causing this, most likely it was a recent update or a recently installed app.

Uninstall the latest app and see if the issue(s) stop, if not, then continue uninstalling apps one by one.

Re: X Performance: Don't get calls after goes sleep mode

SagaraD — Sun, 26 Aug 2018 01:49:34 GMT

@uIiwooly think I havent catch the problem well, sorry. The problem is still there even in the safe mode.....

Should I reset again?