topic Screen works alone X compact in X Series

Screen works alone X compact

Clemsos — Tue, 28 Aug 2018 13:33:51 GMT

~~Bonjour~~

~~J'ai un xperia x compact . Les 3 touches en bas de l'écran (accueil, retour ) fonctionnent toutes seules. Le logiciel est à jour. Que faire ? Merci~~

Hello

I have a compact xperia x. The 3 keys at the bottom of the screen (home, back) work by themselves. The software is up to date. What to do ? Thank you

Re: Screen works alone X compact

Uliwooly — Tue, 28 Aug 2018 22:50:48 GMT

@Clemsos

Does your phone has a protective case, film and/or glass? if it does then remove it > clean the screen and then test it

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Screen works alone X compact

Jonas — Thu, 30 Aug 2018 06:26:21 GMT

Hi @Clemsos, sorry to hear about this.

Is this something that you have started to experience very recently, for example after updating your device or installing a new application?

Removing a screen protector and testing the touch screen as @uliwooly mentioned is a very good place to start. You can also restart your device in safe mode, just to make sure that no downloaded applications are the cause of this as they will be temporarily disabled in this mode.

Keep us posted!