https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621816#M11311 <P>so i got the software to repair to run..... then told me there was an error, and contact sony. Now the phone doesn't do anything any more. awesome!</P> Sun, 16 Dec 2018 07:01:40 GMT fedupwithsonyto 2018-12-16T07:01:40Z https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621815#M11310 <P>So i decided to do the software update because my sony xperia xz kept having issues with the hotspot (disconnecting all the time). So, with 100% battery i did the update this morning. Now it doesn't work any more. The swipe lock shows up, i swipe to start, the android, sony, xperia and telstra logo show up, thenback to the swipe lock. tried the 10 second restart, tried the 120 second restart, tried the sony companion which didn't work. So my software update essentially killed the phone unless someone has any other ideas. very very unhappy.</P> Sun, 16 Dec 2018 06:16:51 GMT https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621815#M11310 fedupwithsonyto 2018-12-16T06:16:51Z https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621816#M11311 <P>so i got the software to repair to run..... then told me there was an error, and contact sony. Now the phone doesn't do anything any more. awesome!</P> Sun, 16 Dec 2018 07:01:40 GMT https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621816#M11311 fedupwithsonyto 2018-12-16T07:01:40Z https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621817#M11312 <P>Try <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057#M27" target="_self">this</A> if you haven't already done so.</P><P>(instead of software update)</P> Tue, 18 Dec 2018 22:50:51 GMT https://community.sony.ch/t5/x-series/thats-why-you-don-t-do-software-updates/m-p/3621817#M11312 Strampke 2018-12-18T22:50:51Z