topic Re: Sensors do not work in X Series

Sensors do not work

macacoll — Sun, 21 Oct 2018 01:58:18 GMT

~~Hola. Desde q hice la última actualización del software dejaron de funcionar los sensores de iluminación, movimiento. Ya no gira la pantalla. Hice un factory reset y sigue sin funcionar.~~

~~Alguien podrá ayudarme a resolverlo?~~

~~Gracias!!!!~~

Hi. Since I made the last update of the software, the lighting, motion sensors stopped working. The screen no longer rotates. I did a factory reset and it still does not work.

Can someone help me solve it?

Thank you!!!!

Re: Sensors do not work

Strampke — Thu, 25 Oct 2018 20:02:29 GMT

What is the result of testing?

Open the support app on your device and you will find tests.

What happens in safe mode?

Same results?

Screen rotation has 2 settings to influence it.

- the auto rotation in the settings of your home screen (long press on the home screen to get there)

- and settings - accessibility - auto-rotate screen.

Are both switched on?

Tell us please what worked or did not work for you.

Re: Sensors do not work

macacoll — Fri, 26 Oct 2018 10:50:27 GMT

Thanks for your answer.

Everything is switched on and nothing works.

In safe mode, I still have the same results.

None of the sensor testings are working.

I have tried everything and nothing works.

What can can I do?

Thanks

!!!!!

Re: Sensors do not work

Strampke — Fri, 26 Oct 2018 18:23:36 GMT

When you cannot get a response from the sensors I advise t you to get in touch with support.

How?

Through settings or through the support app.

They will be open again after the weekend.

You can contact them through phone, mail or chat.

I suggest to start with chat so they can guide you what steps to take.

Hope it will be successful on short term.

Re: Sensors do not work

Ldsalazar — Mon, 12 Nov 2018 02:10:52 GMT

I have the same problem, did you get support?