https://community.sony.ch/t5/x-series/after-installing-the-new-software-fingerprint-option-is-not/m-p/3645693#M12250 <P>Hi my fingerprint is not exist in lock and security in my settings&nbsp;</P> Tue, 07 May 2019 12:08:44 GMT 4003 2019-05-07T12:08:44Z https://community.sony.ch/t5/x-series/after-installing-the-new-software-fingerprint-option-is-not/m-p/3645693#M12250 <P>Hi my fingerprint is not exist in lock and security in my settings&nbsp;</P> Tue, 07 May 2019 12:08:44 GMT https://community.sony.ch/t5/x-series/after-installing-the-new-software-fingerprint-option-is-not/m-p/3645693#M12250 4003 2019-05-07T12:08:44Z https://community.sony.ch/t5/x-series/after-installing-the-new-software-fingerprint-option-is-not/m-p/3645694#M12251 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1245836">@4003</A>, I am sorry to hear about this.</P><P>If the fingerprint hardware has stopped being&nbsp;available in the phone, I suggest that you<SPAN>&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">repair the software</A><SPAN>&nbsp;</SPAN>in your phone using Xperia Companion. Please note that a software repair will erase all user data from the phone, so make sure to do a<SPAN>&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-backup-and-restore-your-files-using-Xperia-Companion/m-p/1117112" target="_self">backup</A><SPAN>&nbsp;</SPAN>of your user data before proceeding with the repair in order to prevent data loss.</P><P>If the software repair do not manage to improve the functionality of the fingerprint sensor, I suggest that you get in contact with your<SPAN>&nbsp;</SPAN><A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">local support team</A><SPAN>&nbsp;</SPAN>in order to have your phone sent to an authorized service center.&nbsp;<SPAN>If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your&nbsp;</SPAN><A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer">local support team</A><SPAN>&nbsp;as well, as they vary between markets.</SPAN></P><P><SPAN>Try these measures and let me know how it goes!</SPAN></P> Tue, 07 May 2019 13:33:51 GMT https://community.sony.ch/t5/x-series/after-installing-the-new-software-fingerprint-option-is-not/m-p/3645694#M12251 Martin1 2019-05-07T13:33:51Z