topic Re: Xperia X WiFi Weak Reception Issue in X Series

Xperia X WiFi Weak Reception Issue

matinzk1 — Sat, 04 Mar 2017 20:11:46 GMT

Hi everyone,

I have had my Xperia X for about 2 months now. The issue with it is that the WiFi reception on it is very weak. I have to me within 1 meter of the WiFi router for it to actually load anything when connected to WiFi.

Any further the reception drops to almost nothing and it struggles to load anything! My laptop and all the other phones we have are absolutely fine.

Any ideas?

Thank you.

Re: Xperia X WiFi Weak Reception Issue

CameronT — Mon, 06 Mar 2017 02:00:53 GMT

Hi @matinzk, welcome to the community.

Do you experience the same issue when you connect to any other wifi networks?

Re: Xperia X WiFi Weak Reception Issue

matinzk1 — Mon, 06 Mar 2017 09:25:16 GMT

Yes I do.

Re: Xperia X WiFi Weak Reception Issue

CameronT — Tue, 07 Mar 2017 01:05:59 GMT

@matinzk,

Can you please test your phone in safe mode and see if it does the same thing?

Re: Xperia X WiFi Weak Reception Issue

manniee — Wed, 08 Mar 2017 21:38:47 GMT

hi i have got very similar issues and i have put phone on safe mood like i was told by a sony adviser but still wi if keeps dropping off

Re: Xperia X WiFi Weak Reception Issue

CameronT — Wed, 08 Mar 2017 23:22:21 GMT

Hi @manniee, welcome to the community.

Does this happen on other Wi-Fi connections too? If so, I recommend you run a software repair using Xperia Companion.

If it's only happening on your home connection, check the following router settings using a computer. If you are not sure how to change the settings, check the user guide of the router or contact your router manufacturer.

Network mode/speed: Change to auto or mixed mode instead of b, g or n.
SSID and password: Make sure there are no special characters or characters which are not in the standard ASCII character set.
DHCP: Make sure it’s turned on. You could also try setting a static IP address if you have problems accessing the Internet using your Wi-Fi connection.
MAC filter: Make sure it’s turned off. Also set your device as allowed.
Channel: Try using another channel, preferably 11 or lower.

Re: Xperia X WiFi Weak Reception Issue

PelDiPzs — Sat, 11 Mar 2017 03:02:32 GMT

I have the same problem, the reception of WiFi is very weak

Re: Xperia X WiFi Weak Reception Issue

YoGem — Thu, 16 Mar 2017 01:30:42 GMT

Question for you all: Is Bluetooth on? What happen if you turn it off?

Are you connected to the 2.4ghz band or to the 5ghz one? Can you try to switch between bands and seeing if the issue is fixed?

Re: Xperia X WiFi Weak Reception Issue

Keyzogak — Sat, 02 Sep 2017 04:06:16 GMT

I'm having the same issue, this phone has proven to be nothing but a dissapointment

Re: Xperia X WiFi Weak Reception Issue

Hack_24_ — Sat, 02 Sep 2017 14:18:29 GMT

Same problem with my Xperia X

Re: Xperia X WiFi Weak Reception Issue

ykphuah — Sun, 03 Sep 2017 07:57:02 GMT

@matinzk wrote:
The issue with it is that the WiFi reception on it is very weak. I have to me within 1 meter of the WiFi router for it to actually load anything when connected to WiFi.

This sounds really like your area are congested with the 2.4GHz networks and you need to get a dual band router. How many access points do you see in the wifi list?

The Xperia X WiFi is indeed weaker than others, comparing to my Nexus 5 and iPhone 6, but it is still usable in other rooms.

Re: Xperia X WiFi Weak Reception Issue

Crasdan — Fri, 08 Sep 2017 03:48:41 GMT

Same issue with my phone. Android 7.1.1

I have a Z3 connected to the same WiFi and he has a better reception 📶. I don't know why Sony don't have good standards in WiFi and GSM systems

Re: Xperia X WiFi Weak Reception Issue

Katiekins — Mon, 27 Nov 2017 10:42:51 GMT

I have the exact same issue with my Sony xperia X! Did you get this resolved? I have emailed the Sony support team where I live in nz so hopefully they can tell me what to do. I don't want to buy a new phone as this is only 15months old and I love the phone just not the wifi issue.

Re: Xperia X WiFi Weak Reception Issue

George51 — Fri, 20 Jul 2018 11:11:28 GMT

Hi all,

Unfortunately there is notging to do, xperia x is a bad phone choice, full stop. I used to have an experia z compact, which was a good phone, strong WiFi connection and signal. Had to change due to broken phone, so I thought the new xperia model will be as good, if not better.... But since day one I realised this is just a bad phone with poor wifi signal, as it will only get one bar or no signal, while the older Xperia z has 4 bars. Same settings, same router and everything, so no worth trying to convince anyone about "mysterious settings" etc... These are just attempts of the support team to shift the focus elsewhere, not worth trying anything but another phone, even an older Xperia z will be much better. Finally even the phone GSM signal seems to be poorer, which makes me wonder, whats the point of this phone if the basic functions of the phone are so poor.

Re: Xperia X WiFi Weak Reception Issue

Strampke — Wed, 25 Jul 2018 12:44:13 GMT

You're right.

WiFi performance in Xperia Z3 and other models is better.

Better accept and deal with it.

Set router to 2.4G only
Reset all WiFi networks
- Open Settings
- Scroll down and tap System
- Tap Reset
- Tap Network Settings Reset
- Tap Reset Settings

Hope this helps you.

Re: Xperia X WiFi Weak Reception Issue

Nikhilj — Fri, 27 Jul 2018 18:37:31 GMT

after the July security update(34.4.A.2.97) it has turned into a worse scenario

Re: Xperia X WiFi Weak Reception Issue

Andilla — Mon, 30 Jul 2018 11:36:37 GMT

Okay, so it's not only with my phone...

I am traveling a lot, so I am using WiFi always in different places. It happens all the time that other people in the same room can use the internet on their whatever devices, but my Xperia X phone just doesn't connect.

I will try this safe mode thing, but what I have seen so far is that I can only download that to a computer - maybe I am missing something on how to do it on my phone.

Re: Xperia X WiFi Weak Reception Issue

Andilla — Mon, 30 Jul 2018 11:46:17 GMT

I mean I will try the Sony Companion thing to download.

Re: Xperia X WiFi Weak Reception Issue

Cornholio — Sun, 16 Dec 2018 16:17:53 GMT

I have sony xperia performance and found out that when it's on flat on table then the wifi reseption is really really bad. But if I but it on an angle then it's ok.

Re: Xperia X WiFi Weak Reception Issue

Lobo-X — Tue, 18 Dec 2018 20:13:04 GMT

Didn't work for me. Same issue.

Such a pain.