https://community.sony.ch/t5/x-series/soft-and-hard-reset/m-p/3543400#M4272 <P>Hello,&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/976077">@Dmc7678</A></P><P>This might be a software issue, you should consider performing a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. This will do a clean installation of the latest firmware and will also wipe your internal memory. Follow the steps given in the blue link, do not connect your phone until prompted to press volume down while plugging USB cable.</P><P>Don't forget to save your important data through <A href="https://community.sony.co.uk/t5/c-sonymobile/backup+using+Xperia+Companion/pd-p/Xperia_Companion_Backup_Restore" class="lia-product-mention" data-product="192-1">backup using Xperia Companion</A>&nbsp;(don't backup apps and settings).</P> Sun, 19 Mar 2017 07:39:36 GMT Qatrium 2017-03-19T07:39:36Z https://community.sony.ch/t5/x-series/soft-and-hard-reset/m-p/3543399#M4271 Hot had the phone two weeks yet and on two separate occasions it has had issues. Within 48 hours it needed a soft restart to switch on and this morning it has completed a hard reset to factory settings. Is this common? Sun, 19 Mar 2017 07:20:01 GMT https://community.sony.ch/t5/x-series/soft-and-hard-reset/m-p/3543399#M4271 Dmc7678 2017-03-19T07:20:01Z https://community.sony.ch/t5/x-series/soft-and-hard-reset/m-p/3543400#M4272 <P>Hello,&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/976077">@Dmc7678</A></P><P>This might be a software issue, you should consider performing a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. This will do a clean installation of the latest firmware and will also wipe your internal memory. Follow the steps given in the blue link, do not connect your phone until prompted to press volume down while plugging USB cable.</P><P>Don't forget to save your important data through <A href="https://community.sony.co.uk/t5/c-sonymobile/backup+using+Xperia+Companion/pd-p/Xperia_Companion_Backup_Restore" class="lia-product-mention" data-product="192-1">backup using Xperia Companion</A>&nbsp;(don't backup apps and settings).</P> Sun, 19 Mar 2017 07:39:36 GMT https://community.sony.ch/t5/x-series/soft-and-hard-reset/m-p/3543400#M4272 Qatrium 2017-03-19T07:39:36Z