topic Re: Is the feature battery care available in Xperia X? in X Series

Is the feature battery care available in Xperia X?

tkmn48 — Tue, 16 May 2017 08:20:45 GMT

Is the feature battery care available in Xperia X?

Re: Is the feature battery care available in Xperia X?

Jonas — Tue, 16 May 2017 09:06:15 GMT

Hi @tkmn48, welcome to our community!

I'm afraid that the feature Battery Care is not supported in the Xperia X.

The following phone models supports Battery Care.

Xperia XZ/XZ Dual SIM, Xperia X Compact, Xperia XZ Premium/XZ Premium Dual SIM and Xperia XZs/XZs Dual SIM running on Android 7.0.

I hope that answers your question!

Re: Is the feature battery care available in Xperia X?

tkmn48 — Tue, 16 May 2017 09:12:39 GMT

so it is dangerous to leave my xperia x charging overnight?! thanks for the reply

Re: Is the feature battery care available in Xperia X?

tkmn48 — Tue, 16 May 2017 09:54:27 GMT

hopefully sony will add this feature to xperia x on their future updates.. thank you

Re: Is the feature battery care available in Xperia X?

Jonas — Tue, 16 May 2017 13:02:45 GMT

You're welcome and I will make sure to forward your feedback internally!

Regarding about charging your device overnight, if the battery temperature reaches a preset threshold, the device stops charging.

It's always recommend that you only charge your phone with the cable and charger that was included together with your phone or if you have purchased another Sony charger, for example a quick charger!

Let me know if there is anything else I may assist you with!

Re: Is the feature battery care available in Xperia X?

tkmn48 — Thu, 18 May 2017 11:06:07 GMT

thank you so much Jonas! I would just like to ask if you have any idea whether sony will include battery care feature on xperia x on their updates and is it safe to use powerbank to charge the phone? thank you

Re: Is the feature battery care available in Xperia X?

Lord_viridis — Thu, 18 May 2017 12:14:00 GMT

I think some info has been misunderstood,

So, battery care is an added feature to lengthen overall lifespan of battery, it's not a safety feature as such.

Normal chargers left overnight will go like this:

0%-100% then until unplugged, they trickle charge like this 100%-99%-100%-99%-100% etc etc.

This constant charging/discharging of the final 1% degrades the lithium quicker than normal use and normal charging.

Battery care works much different.

It learns your pattern of charging and will do the following

0%-90% then pause...

Then at 60-30 minutes before learnt time will go

90%-100% and charge is completed without overcharging the final %

It is safe to charge an X with a powerbank as long as the powerbank is certified safe according to local regulations.

And remember, your X also has Qnovo adaptive charging for added battery stress reduction during charging.

Re: Is the feature battery care available in Xperia X?

Jonas — Thu, 18 May 2017 13:47:03 GMT

Hello again!

As @Viridis wrote, Battery care is a feature that increases the battery lifespan by detecting regular charging cycles.

The feature will start a regular charging cycle that temporarily stops when the battery level has reached 90%. The feature will then resume charging 70 minutes before user data indicates that the battery is expected to be fully charged, and charge until the battery level has reached 100%.

I will see if I can get some more information if this feature will be available in a coming software update and I will get back to you as soon as I have received it.

Battery Care

Kushal1 — Thu, 18 May 2017 16:08:59 GMT

I have bought Xperia X two days ago. Is it support battery care now? Because now on website it says that it supports.

Re: Battery Care

Lord_viridis — Fri, 19 May 2017 07:36:03 GMT

@Kushal1 wrote:
I have bought Xperia X two days ago. Is it support battery care now? Because now on website it says that it supports.

I can't see a mention of battery care of the X page, you have a link at all?

Re: Battery Care

Jonas — Fri, 19 May 2017 12:55:00 GMT

Hi @Kushal1, welcome to our forum and congratulations on your new Xperia X!

The Battery Care is not supported in the Xperia X and I have requested some information if it will in a coming software update and I will get back to you when I have received the information!

If you could get back to me and @Viridis on where you found information that Xperia X supports Battery Care, I would appreciate it.

Have a great weekend!

Re: Is the feature battery care available in Xperia X?

tkmn48 — Sun, 21 May 2017 08:50:24 GMT

thank u guys! i just love my xperia x and don't want it to degrade soon. thanks again for the insights

*tee-hee

Re: Is the feature battery care available in Xperia X?

Jonas — Mon, 22 May 2017 15:36:00 GMT

@tkmn48, You're welcome and I'm glad to hear that you are pleased with your Xperia X!

I will get back to you as soon as I have received the information that I requested!

Re: Is the feature battery care available in Xperia X?

Jonas — Tue, 30 May 2017 12:06:54 GMT

Hi again @tkmn48!

I have received some more information now regarding this and unfortunately the Battery Care feature will not be introduced in upcoming software updates for the previous devices in the Xperia X series: Xperia X, Xperia X Performance, Xperia XA, Xperia XA Ultra, Xperia XA1 and Xperia XA1 Ultra.

I hope that this information will shed some light on the Battery Care feature and your Xperia X even if the news aren't the best.

Re: Is the feature battery care available in Xperia X?

tkmn48 — Tue, 30 May 2017 12:13:32 GMT

hi Jonas, thank you so much for the update! i guess it's not meant for xperia x is that the android 7.1.2 you mean? do you have an idea of its release date? thanks

Re: Is the feature battery care available in Xperia X?

Jonas — Wed, 31 May 2017 13:15:25 GMT

You're welcome!

I'm afraid that I do not have any information regarding coming software updates. When an update is ready for your device you will receive a notification in your phone or you can install the Xperia Companion program on a computer and see if there is any new software update available.

Software updates are released at different times depending on the operator, market, region or country. Therefore, I cannot give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to avail of the updates for specific models.

I hope that helps!

Re: Is the feature battery care available in Xperia X?

LevsMAN — Mon, 31 Jul 2017 13:12:50 GMT

Hi there, slightly confused as to why it's not supported as I've been using Battery Care on my X since late 2016 and it's worked perfectly fine for me?

I also used it on the Concept builds, and now the latest software 34.3.A.0.194 supports it within the Battery Settings whereas before you'd have to enable it within the Application Settings.

Currently using Battery Care build: 1.2.4.A.3.10Xperia X - Battery

Xperia X - Information

Re: Is the feature battery care available in Xperia X?

Amjad3 — Tue, 07 Aug 2018 14:27:31 GMT

device is charging slowly

Re: Is the feature battery care available in Xperia X?

Strampke — Tue, 07 Aug 2018 15:51:03 GMT

Hi @Amjad3

You're asking a question and you would like to receive an answer.

Here are some tips to get your question answered.

- This is an international forum which uses the English language for communication. Please ask your question in English.

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- Ask your question clearly and explain your situation on a few lines.

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- no sound

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There are a lot of visitors here on this forum who are willing to help you.

Help them by asking your question in a way that describes your problem clearly and write in English.

Re: Is the feature battery care available in Xperia X?

Jonas — Tue, 14 Aug 2018 14:06:21 GMT

Hi @Amjad3, sorry to hear about this.

How long would you say it takes for the device to fully charge? If you are using the device when you are charging it, it will take longer than if the device is idle or not powered on.

Have you tried powering off the device and see if is charging any faster? You can also try restarting your device in safe mode and charge it with the original charger and cable, just to make sure that no downloaded application is the cause of this.

Let me know how it goes!