topic Re: Bluetooth randomly disabled on X Compact - even in latest firmware! in X Series

Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Fri, 24 Mar 2017 07:17:32 GMT

Good morning everyone,

i´m sorry but i´ve to say that even with the latest FW for the X Compact, bluetooth is randomly disabled!

I already did a factory reset on my device last week, for your information, my X Compact was delivered with nougat as stock firmware...

Yesterday, i put my Huawei Smartwatch Classic in the dock for charging and my x compact on the night desk...7 hours later, bluetooth symbol is missing and no connection to my watch - bluetooh disabled!

I think this i really a major bug and needed a fix! Android Wear App is updated to newest version, Android Wear 2.0 for watch wasn´t released for the watch classic this time so it´s running on 1.5. But i´m not sure if this i a problem of the android wear part as bluetooth was disabled also on devices without a smartwatch also...

So what can we do? Please help and have a look in this thing, in a german android forum i found also users with the same thing on newest firmware to this problem is not resolved for us...

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

sebbso — Tue, 28 Mar 2017 11:11:35 GMT

same issue at 34.2.A.0.333. Lost connection to my BT OBD dongle and/or car radio after some minutes. re-pairing helps some times. factory reset is useless...

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Tue, 04 Apr 2017 11:57:58 GMT

Thank you! So any further information from officials for that case? What can we do? For me, using my smartwatch is absolutly unpossible...

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

MikelWard — Thu, 20 Apr 2017 19:58:22 GMT

Me too with latest firmware (34.2.A.2.47). Also using Android Wear.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

YoGem — Sat, 22 Apr 2017 00:52:55 GMT

@SirRobinI confirm the issue and I can also tell you that I found a possible workaround: Turn off wifi. If I don't use WiFi (and its not a big problem for me as I have unlimited lte, it may be a nuisance for others) I can go days, weeks without the random Bluetooth disconnection. I need more Bluetooth than wifi for my Zenwatch 3, streaming audio and others.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Thu, 27 Apr 2017 12:15:14 GMT

Thank you for your workaround, this may help a little bit but can not be the solution! Even in latest FW update the problem still exists...

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Sun, 07 May 2017 06:39:13 GMT

Are there any official Informations about a fix for the bluetooth problems from Sony Mobile Staff? Even with latest Android Wear 2.0 update on Huawei Watch, bluetooth disabled randomly!

I also tried my smartwatch 3, a few hours after setup, bluetooth on phone is disabled...!

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Vygv — Tue, 09 May 2017 14:14:41 GMT

I contacted support, and they told me that it will be fixed with new os update. Didnt say when it will be relased.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Christofer — Thu, 11 May 2017 10:41:17 GMT

Hi all, apologies for the late reply.

This is being looked into and I will let you all know here as soon as I have any new information. I'm sorry for any inconvenience this causes.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Wed, 07 Jun 2017 20:40:31 GMT

@Christofer wrote me an email today and told me that this issue seems to be a hardware related thing and i´ve to send device to service point for check..so it seems that a batch of x compact devices comes with bluetooth problems as several users here also can confirm that problem...right?

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Christofer — Thu, 08 Jun 2017 15:52:35 GMT

For anyone else experiencing this I'd appreciate if you could capture a bug report as described earlier in this topic and I will forward it for investigation. Thanks!

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

tkg — Wed, 14 Jun 2017 15:30:00 GMT

Don't know about bug capture but my x compact also randomly disables Bluetooth. Seems to be a problem since last software update. Have done factory reset but fault persists. Wondered if I had missed a setting somewhere but looks like others have same problem.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Christofer — Thu, 15 Jun 2017 14:42:37 GMT

Hi @tkg, I'm very sorry to hear this.

If you could capture this in a bug report and send it to me I will make sure that it gets investigated.

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then set Logger buffer size and change it to "4 MB"
3. Restart your phone, then wait for this to happen again.
4. Go back to Settings > Developer options, select "Take bug report" followed by "Interactive bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

freepoc — Thu, 15 Jun 2017 17:58:00 GMT

Same problems with Bluetooth randomly disconnecting on my Z5 Compact. Here's what I posted in that forum. To be clear, it's not a solution it's a workaround until we get a proper solution from Sony.

You are welcome to try my program which checks for Bluetooth every 10 minutes and, if it is off, turns it on. The program is here: http://www.freepoc.org/download/RestartBT.zip

The program sleeps apart from when checking for Bluetooth so it doesn't use many resources (battery etc).

Hope it helps you.

Regards,

Malcolm

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

rothnroller — Thu, 29 Jun 2017 07:36:03 GMT

I have the same problem Cristofer. I have had the phone about 2 weeks and installed the latest firmware update earler this week.

In your instrcutions you say to "wait for this to happen again" (point 3). Do you mean "wait for the bluetooth to randomly switch off" before taking the bug report (point 4)?

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Fri, 30 Jun 2017 07:45:21 GMT

@Christofer Please give us information about that bluetooth issue reports in google forum!

There is a thread with exactly the same problems on pixel and pixel xl devices! Bluetooth randomly disables, and it seems that google fixed this bug in Android 7.1.2 - so maybe this isn´t a hardware related thing?

My device was in service an i´ll got it back with information that bluetooth is working fine...

https://productforums.google.com/forum/#!topic/phone-by-google/UamV0tnZKNE

Please have a look in that forum, what do you think?

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

rothnroller — Thu, 06 Jul 2017 11:45:01 GMT

Hi again

whilst awaiting a response form Christofer I did some research on Google and came across the link below:

http://www.theandroidsoul.com/fix-nougat-bluetooth-issues/

Last week I tried option 5 (disable battery optimisation) and ticked the "don't optimise" option for the bluetooth services.

So far my SmartBand has remained in Bluetooth connection to my phone. This may be a workaround solution to the problem whilst we wait to the Android Nougat patch.

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

Michelasso — Thu, 13 Jul 2017 09:04:00 GMT

So I wasn't getting mad. I thought it was because sometimes I put the phone in the pocket and it is on (although I' was sure I switched it off), and it starts randomly clicking stuff around.

Anyway, personally I noticed it with 7.0 May 1 security patches. With March 1 security patches (because we skiped the 1 April update since Sony in all its benevolence isn't regularly updating the Italian phones as I wrote in a thread that apparently has been deleted) I didn't remember to have the issue.

Anyway, @rothnroller, I am not sure i can find anymore that option just to disable the bluetooth in the battery optimisation (but i was sure I had seen it already in the past). Could you please post a screenshot?

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Thu, 13 Jul 2017 11:13:05 GMT

Days passing by and no further information or response from Christofer or any other official...

I´ve to say it again, we need 7.1.2 to fix that issues!

Re: Bluetooth randomly disabled on X Compact - even in latest firmware!

SirRobin — Fri, 18 Aug 2017 12:59:36 GMT

Nothing new. Days passing by...hope to see this issue fixed in Android 8.