topic Re: Bottom screen working bad in X Series

Bottom screen working bad

Tut — Sat, 09 Dec 2017 21:12:16 GMT

The bottom of my screen is working very bad, it blocks when I scroll and sometimes I have to tap lots of times to select something. Does someone now anything about est this problem ? Thanks.

Re: Bottom screen working bad

MarlonUk1 — Sat, 09 Dec 2017 23:29:47 GMT

hi @Tut,

could you try to run some diagnostics to see if this is not caused by third party apps

1.) settings> about phone diagnostics

2.) boot to safe mode by long tapping power off option

3.) on your dialer. type *#*#7378423#*#* go to service tests, and test your screen

if you still notice that the phone is not working properly. try to contact your local service center for repairs Local support

Re: Bottom screen working bad

Tut — Sun, 10 Dec 2017 00:42:39 GMT

Thank you, I did a test and my screen does have a problem. How can I try to fix it ?

Re: Bottom screen working bad

Emil — Mon, 11 Dec 2017 08:20:47 GMT

Hi @Tut,

I'm sorry to hear this.

Did you try to reboot your device to safe mode as @nolramlb suggested? Does your screen behave the same way in this mode?

If so I would recommend that you perform a software repair using Xperia Companion. If there is still no change I recommend that you get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center for further troubleshooting and repair.

Let us know how it goes!

Re: Bottom screen working bad

Tut — Sun, 17 Dec 2017 09:18:33 GMT

Thank you for your help, I sent my phone to the repair factory of the site I bought it

Re: Bottom screen working bad

Emil — Tue, 19 Dec 2017 14:50:02 GMT

I see @Tut. Hope it works out and you get your device back soon.

Let me know if there is anything else you are wondering about.

Re: Bottom screen working bad

Syed6902 — Tue, 17 Apr 2018 00:41:42 GMT

My bottom screen not function after 15-20 minutes used. Every time.

To settle this prob, just push on/off button to screen off and reopen. But this prob still applies

Re: Bottom screen working bad

Qatrium — Tue, 17 Apr 2018 04:31:26 GMT

@Syed6902

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Bottom screen working bad

Syed6902 — Sat, 29 Dec 2018 18:00:42 GMT

Thanks for yr respond but my z5 premium still problem after i do this options.

1. Safe mode

2. Reset factory

3. Repair with sony companion