topic Re: Screen over responsive in X Series

Screen over responsive

kloos — Mon, 07 May 2018 18:00:40 GMT

Seemingly at random my screen stops recognising long presses and repeatedly applies multiple single clicks. I can't scroll the news as it opens every story. Typing is only saved by the auto correct! Rebooting sometimes cures the problem but not always.

Does anyone have any ideas.?

My phone lives in a case and hasn't been dropped.

Thanks.

Re: Screen over responsive

Uliwooly — Mon, 07 May 2018 18:16:01 GMT

@kloos

does your phone has a protective case, film, glass?

Re: Screen over responsive

kloos — Mon, 07 May 2018 18:18:42 GMT

No protective screen. Just the flip case.

Re: Screen over responsive

Uliwooly — Mon, 07 May 2018 18:30:27 GMT

@kloos

Remove it > boot in >>> safe mode > test the touchscreen

Could you test your device?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Screen over responsive

kloos — Mon, 07 May 2018 18:43:16 GMT

Thanks for speedy response 😁

Phone passed all tests. I will try the safe mode next time it plays up as annoyingly (!) it is working perfectly ok at the moment. Thanks again and I will check back next time it plays up.

Martin.

Re: Screen over responsive

Uliwooly — Mon, 07 May 2018 18:54:20 GMT

No problem, keep us updated.

Re: Screen over responsive

Strampke — Mon, 07 May 2018 19:55:40 GMT

You don't have Glove Mode switched on by chance?

Re: Screen over responsive

roever — Mon, 30 Jul 2018 12:37:14 GMT

Hi,

I have the same problems. While writing it sometimes registeres one touch as two, or a swipe, and also breaks up during a long swipe, while unlooking the phone with my gesture or using the swipe keybord for example. I did the "touch screen test", but this is only a diagnostic for the responsivity of the screen, nothing more. Since it reacts at every position on the screen, of course I pass the test. What is this suppose to solve? I would really appreciate help, writing is really annoying atm. I will try to uploade a screen-recording later on.

thanks a lot.

Re: Screen over responsive

Strampke — Mon, 30 Jul 2018 13:03:09 GMT

Hi @roever

So no glove mode?

Maybe electrostatic shoes or clothing?

Re: Screen over responsive

roever — Mon, 30 Jul 2018 13:09:34 GMT

Thanks for the instant reply

yes, no glove mode, I checked that, sorry I forgot to mention it.

I have this problem everytime in every place/state I am in, so I think electostatics can be dismissed.

Also it behaves differently when I use it horizontally, not really better, but different. That gives me hope that it is a software issue!?

Re: Screen over responsive

Strampke — Mon, 30 Jul 2018 13:48:35 GMT

As always, before sending in for repair

- try safe mode

- try software repair with Xperia Companion

Hope that helps.

Here's the FAQ.

Re: Screen over responsive

roever — Mon, 30 Jul 2018 13:58:59 GMT

"- try safe mode"

no change

"- try software repair with Xperia Companion"

I will as soon as I am back home. Thank you. Will my data still be available afterwards?

I recoreded a video to illustrate my problem See: GIF

What I am pathetically trying to write over 50s is "Test problem", notice the main problem in this case is the "backspace", which is not working at all.

Re: Screen over responsive

Strampke — Mon, 30 Jul 2018 15:50:06 GMT

By now I am in a state of wild guessing.

Try another keyboard and/or goto settings and clear cache of your keyboard or delete dictionary.

My experience has learned me that it is very nice to find out what is going wrong but it is even nicer to find out that everything works fine after a software repair. (no guarantee given!)

Re: Screen over responsive

roever — Mon, 30 Jul 2018 16:25:31 GMT

unfortunately, since I also have it while unlocking using my pattern, it is not a keyboard problem.

But maybe another keyboard will make it easier to handle/stand the problem Thanks, I will try some out.

Re: Screen over responsive

roever — Tue, 07 Aug 2018 08:21:27 GMT

Update:

nothing changed yet. I was not able to access the PC Companion because my USB doesnt allow me to connect propperly anymore. I would need to re-setup the phone, which I dont want to do atm. I can do Mass-Transfer-Mode, though. Everything else is not working. Anyone knows why?

Thanks.

Re: Screen over responsive

Strampke — Tue, 07 Aug 2018 09:33:47 GMT

In fact your device has become useless, isn't it.

So why wait any longer and do a reset.

Re: Screen over responsive

roever — Wed, 08 Aug 2018 06:09:45 GMT

since I cannot safe all the data right now and stuff like phone calls etc work, I am still coping.

Does anyone has a good idea how to make a backup without usb connection?

Re: Screen over responsive

Strampke — Wed, 08 Aug 2018 07:14:27 GMT

Think

What exactly is so important that you want it backed up.

Addresses? Google sync has taken care.

Mail? The same.

Photos? I hope you collected them on sd card.

Unless you encrypted the sd card. That would be a pity.

Did you try a force restart into safe mode?

While starting up you push Vol-down until it vibrates.

Re: Screen over responsive

roever — Thu, 09 Aug 2018 11:04:26 GMT

all good points, and true, I forgot about some google sync things, but since I have not much faith in the postive result of the procedure (I dont expect it to take care of the problem) I am a little reluctant to take on all the work.

I guess I will try it if I get really fed up one day, I will keep you guys posted.

Thanks for the ideas, though!

Re: Screen over responsive

roever — Wed, 22 Aug 2018 06:54:39 GMT

Update:
Last week the phone finally chrashed completely. One morning I woke up and the phone was dead even though it was plugged in. No response whatsoever.

I switched to a backup phone. Yesterday I tried just for fun to see if it charges, it did. Weird. Anyhow, I started the repairprogram and the result is: nothing changed.

Thanks for all the good advices, I guess this thread can be closed, seems to be a hardware problem.