https://community.sony.ch/t5/x-series/not-charging/m-p/3602993#M9927 <P>Then I advise you to goto the Support app or find Support in settings and contact your local support to send your device in for repair.</P> Mon, 30 Jul 2018 09:42:49 GMT Strampke 2018-07-30T09:42:49Z https://community.sony.ch/t5/x-series/not-charging/m-p/3602990#M9924 <P>My phone is not charging, every time I plug in charging cable, it show sony logo then it say "Software Update Failed! Make sure your phone is connected to computer and try again" and again it repeat.. I have tried Xperia Companion software repair but it is also showing error. How to fix this?</P> Sun, 29 Jul 2018 08:33:42 GMT https://community.sony.ch/t5/x-series/not-charging/m-p/3602990#M9924 bs29 2018-07-29T08:33:42Z https://community.sony.ch/t5/x-series/not-charging/m-p/3602991#M9925 <P>Experiments.</P><P>Try the cable on another phone and try another cable on your own phone.</P><P>The USB connector on your device can be dirty or broken.</P><P>And when the Xperia Companion repair fails, then read <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103090/highlight/true#M28" target="_self">this FAQ post</A>.</P><P>Pay attention to 2B, 3 and 4.</P> Sun, 29 Jul 2018 09:16:35 GMT https://community.sony.ch/t5/x-series/not-charging/m-p/3602991#M9925 Strampke 2018-07-29T09:16:35Z https://community.sony.ch/t5/x-series/not-charging/m-p/3602992#M9926 <P>I have tried all these but yet not fixed.</P> Mon, 30 Jul 2018 08:54:13 GMT https://community.sony.ch/t5/x-series/not-charging/m-p/3602992#M9926 bs29 2018-07-30T08:54:13Z https://community.sony.ch/t5/x-series/not-charging/m-p/3602993#M9927 <P>Then I advise you to goto the Support app or find Support in settings and contact your local support to send your device in for repair.</P> Mon, 30 Jul 2018 09:42:49 GMT https://community.sony.ch/t5/x-series/not-charging/m-p/3602993#M9927 Strampke 2018-07-30T09:42:49Z