https://community.sony.ch/t5/1-series/pin-required-after-device-restarts-how-to-do-factory-reset/m-p/3649373#M4634 <P>Recovery mode does work, and the device is supposed to be off, when connecting to do a reset.</P><P>But it sounds to me, if you "can't remember", what the pin code is, is that it's either not your phone, it's a stolen phone, or you've bought it from someone who still has an account on it, and it's their pin you don't know.</P><P>A code you would have set, that you would have used, but now can't remember...I don't buy it.</P><P>Either way, I guess you aren't getting it working any time soon.</P> Sun, 23 Feb 2020 17:14:46 GMT RottenFoxBreath 2020-02-23T17:14:46Z https://community.sony.ch/t5/1-series/pin-required-after-device-restarts-how-to-do-factory-reset/m-p/3649372#M4633 <P>Long story short, when I restarted the phone I am greeted with the message "Pin required after device restarts"</P><P>I have no idea what the PIN code is so I can't use the phone at all</P><P>I have barely used the phone so the data is not important, I don't mind a factory reset</P><P>However the factory reset info I searched online doesn't work at all</P><P>I tried pressed the volume up and holding the power button, it just boots normally. Holding the down button doesn't work either. I just can't get to the recovery screen.</P><P>I tried using the Xperia Companion software to do a software repair/update.</P><P>It keeps saying the device is locked, and needs to be unlocked, and allow data access, which I cannot do at the moment</P><P>Anyone could shed some light of what I should do?</P><P>Many thanks</P> Sun, 23 Feb 2020 15:41:43 GMT https://community.sony.ch/t5/1-series/pin-required-after-device-restarts-how-to-do-factory-reset/m-p/3649372#M4633 InfernoJericho 2020-02-23T15:41:43Z https://community.sony.ch/t5/1-series/pin-required-after-device-restarts-how-to-do-factory-reset/m-p/3649373#M4634 <P>Recovery mode does work, and the device is supposed to be off, when connecting to do a reset.</P><P>But it sounds to me, if you "can't remember", what the pin code is, is that it's either not your phone, it's a stolen phone, or you've bought it from someone who still has an account on it, and it's their pin you don't know.</P><P>A code you would have set, that you would have used, but now can't remember...I don't buy it.</P><P>Either way, I guess you aren't getting it working any time soon.</P> Sun, 23 Feb 2020 17:14:46 GMT https://community.sony.ch/t5/1-series/pin-required-after-device-restarts-how-to-do-factory-reset/m-p/3649373#M4634 RottenFoxBreath 2020-02-23T17:14:46Z