topic Betreff: Xperia 1 II - speaker problem in 1 Series

Xperia 1 II - speaker problem

Stepel86 — Fri, 19 Jun 2020 20:03:05 GMT

Hi,

I received new xperia 1 II two days ago. I think there is a problem with speaker - when I speak with someone the conversation is breaking by very short "breaks". It doesn't happen always..but it happens. It's very weird and it's not a range problem.It looks like problem with hadrware.. maybe some electronic issue with speaker.. I don't know

I wrote to customer support but they have not answered yet. I am little disapointed because this phone wasn't "cheap". I am wondering if someone who has new xperia 1 II have similar problem ?

Betreff: Xperia 1 II - speaker problem

IamNic — Fri, 19 Jun 2020 20:53:08 GMT

Hello @Stepel86,

while I can`t answer your question, can you please check with a bluetooth-headset, whether or not the audio is also having interruptions? That way we could rule out if it is an issue with the speaker or an issue with how the signal is being processed.

Also do you have any other issues with the speaker (while listening to music/playing games/watching movies)?

- Nic

Betreff: Xperia 1 II - speaker problem

Stepel86 — Fri, 19 Jun 2020 22:14:17 GMT

Hi @IamNic ,

thanks for the answer.
bluetooth-headset works perfect.

Maybe i will try to record it and I will send you.
It doesn't happen always.. so it's difficult to catch this situation.

Dot.: Xperia 1 II - speaker problem

Stepel86 — Sun, 21 Jun 2020 13:03:34 GMT

I think..there is an ear proximity sensor issue.. not speaker.
It looks like something doesn't work properly sometimes during the conversation.
Those "breaks" are specific sounds like some electronic system is turn off and turn on after some very short time.

Betreff: Xperia 1 II - speaker problem

Stepel86 — Sun, 21 Jun 2020 13:14:17 GMT

there is one option to reproduce this weird sound ('ticks').
I tried to record this situation so I have installed CUbe ACR application.
Nowdays it's impossible to record voice during the conversation but this application recorded some sound.
It was all what recorded my microphone. But when I try to listen to this recording the phone is turn on ear proximity sensor. So when I was listening this recording and I took phone close to my face the screen turned off with this specific "tick" sound. It happens sometimes during the conversation , even screen is turned off I hear that this sensor try to turn off or turn on something..

Betreff: Xperia 1 II - speaker problem

Stepel86 — Sun, 21 Jun 2020 13:55:51 GMT

You can watch it here https://streamable.com/i3m256.

Betreff: Xperia 1 II - speaker problem

Salphen — Thu, 09 Jul 2020 06:47:11 GMT

I got the exact same problem. I also think it is the proximity sensor. Very annoying! I often switch to intercom mode, Just to understand the person i am talking to.

Is there a way to switch off this sensor?

Betreff: Xperia 1 II - speaker problem

Stepel86 — Thu, 09 Jul 2020 10:41:03 GMT

Yes..exactly. I have sent phone to service..still waiting ;(

Betreff: Xperia 1 II - speaker problem

BBEN66 — Fri, 10 Jul 2020 19:47:03 GMT

Me <-- can't help, I´m not using my phones for talking 😁

Re: Xperia 1 II - speaker problem

XperiaAngel — Tue, 29 Dec 2020 04:13:23 GMT

Did you ever get this resolved or does your phone still have this issue?

Re: Xperia 1 II - speaker problem

Stepel86 — Tue, 29 Dec 2020 06:43:18 GMT

I gave the phone back for guarantees and they gave me the new one. After that everything was OK.

Re: Xperia 1 II - speaker problem

XperiaAngel — Tue, 29 Dec 2020 07:44:04 GMT

Damn lol I was hoping I wouldn't have to return this and a fix would sort it.

The more annoying thing is it worked fine up until a few updates ago and now it seems to have the same issue you were having, it works fine otherwise but I can't keep apologising to people cos they can't hear me on calls or having to phone them back and then re record messages in WhatsApp.

I also hate having to reset up a phone when you've transferred everything once from a previous phone.

I've had this since launch and had no problems and now it's becoming more and more annoying, I know that Sony don't particularly like replacing and try to insist on repairs however the crappy mobile authorised repair agent here killed my Z5 premi when it went in for repair which prompted me then to buy the crappy L4 whilst I waited for launch of the X1 II, so that's doubly annoying cos it's now 6 months old so I have to have a repair 😣😞

Re: Xperia 1 II - speaker problem

Stepel86 — Tue, 29 Dec 2020 08:00:33 GMT

In my case it was definitely hardware speaker problem. I think that people were hearing me but I had problem with hear them. During those breaks I heard specific sound like some electrical short circuit. I think that if there is some problem you should use guarantees. Good luck with that

Re: Xperia 1 II - speaker problem

Anonymous — Wed, 30 Dec 2020 17:08:30 GMT

Hi there, did you try the factory data reset on your device ?