topic Re: Wifi and Mobile Data disconnecting in 10 Series

Wifi and Mobile Data disconnecting

Lauren21 — Wed, 08 May 2019 22:36:28 GMT

Wifi and mobile data keep disconnecting, and have no signal. I then go on settings but that crashes. Factory reset phone 5 times, didn't change anything also software repaired and that didn't change anything. Will sometimes connect again but when I use something that requires Internet that's when it tends to happen. Had phone for 2 and a half weeks

Re: Wifi and Mobile Data disconnecting

Uliwooly — Wed, 08 May 2019 23:56:48 GMT

@Lauren21

to narrow down the issue, remove the SIM card > see if you experience any WiFi issues

Re: Wifi and Mobile Data disconnecting

Lauren21 — Thu, 09 May 2019 10:30:10 GMT

I have tried that but now it's just the WiFi that does it, it tends to do it more when I use the Internet and apps that need a Internet connection

Re: Wifi and Mobile Data disconnecting

Uliwooly — Thu, 09 May 2019 18:54:54 GMT

@Lauren21

have you tested different WiFi networks?

Re: Wifi and Mobile Data disconnecting

Lauren21 — Fri, 10 May 2019 17:40:37 GMT

Yes and the same still happens. It works sometimes but rarely

Re: Wifi and Mobile Data disconnecting

Uliwooly — Fri, 10 May 2019 18:47:17 GMT

@Lauren21

Could you boot in safe mode and test multiple WiFi?

Re: Wifi and Mobile Data disconnecting

Lauren21 — Sat, 11 May 2019 09:28:16 GMT

I have tested that and it still doesn't work

Re: Wifi and Mobile Data disconnecting

Arun259 — Thu, 31 Oct 2019 02:16:55 GMT

It's not working properly what should I do I need new software other wise I'll change the mobile