KD-55AG9

[jimf63]

My KD-55AG9 Bravia TV has a patch in the centre of the tv about 6 inch round where skin tones turn a yellow/green colour and blonde hair turns a shade of yellowy green any idea what is causing it and can it be fixed, got tv in 2019.

[Lord_viridis]

Can you show a picture of the issue?

Where did you buy the TV from?

[jimf63]

I bought it from Currys

[rooobb]

It seems like burn in, nothing that can be solved. If you have a warranty still valid you may try to get a replacement after going through a lot of questions on how do you use your tv

[jimf63]

Hi Rooobb

Will check my warranty I won't mind how many questions they fire at me as long as they replace the TV

[rooobb]

Be sure you applied all the counter measure provided by the TV 

[Piscie]

Hey @jimf63, make sure to have the latest software version available first. If so, have you tried a factory data reset?

[jimf63]

Haven’t tried a factory reset but will try that now thanks Piscie 

[rooobb]

Trying doesn't make any damage, but this is not a software issue imho

[Anonymous]

Hi, Also since this is Clearly an OLED burn in issue, make sure to try the panel refresh option as it can actually solve it or at least decrease the effect of it a bit.

https://helpguide.sony.net/tv/gaep2/v1/en/08-02-31_02.html?hl=pixel+refresh