Sony Bravia TV Netflix 5.1 to Yamaha receiver audio dropouts problem

[stuhac]

The audio from the Sony Bravia KDL43WE753 Netflix app keeps dropping out when output to my Yamaha RX-660 receiver in Dolby Digital 5.1. The dropouts last less than a second, but are really annoying as they happen regularly (the time between each dropout seems random. Sometimes the audio is fine for several minutes, but other times they happen every few seconds). I’m currently having to change the tv output to PCM whenever I want to watch Netflix.

Only the tv’s Netflix app has the problem. I don’t have the problem in any of these scenarios:

- Digital Audio Out set to PCM (i.e. not using 5.1)

- Netflix app on my Virgin TiVo box output via hdmi to TV then on to the receiver using the tv’s Digital Audio Out of Auto1 or Auto2 (this was almost a workaround, but the picture quality is very poor from the Virgin box)

- Blu-ray player via hdmi to tv then on to the receiver, as above

- any other 5.1 digital output from the tv (e.g. from HD TV channels)

I’ve done a range of things to try and solve the issue, but nothing’s worked:

- Tried 3 different HDMI and 1 optical cable from the tv to the receiver

- turned ARC and BRAVIA Sync Settings on and off in a variety of different ways

- set Digital Audio Out to either auto1 or auto2

- set Dolby Digital Plus Out to either auto or off

- restoring factory settings

 Does this tv have an unresolved problem with its 5.1 Netflix output, or is there something I need to do?

I’ve run out of ideas, so any help would be much appreciated!

[EdwinaU]

Hi there,

We'll look into this and let you know what we find.

Perhaps some of our members will have some tips to share too.

Best wishes,

Ed

[andrew342003]

I've also noticed the same issue recently where the audio on Netflix will drop for half a second, this does not occur if i use netflix on the Virgin V6 box, or if im watching from another app.

TV: KD43XE8004

Reciever: Yamaha RX481D

[dutchice]

Hi @stuhac,

Let me see if I can help. From your post I understand that you get the drop-outs both when using the Optical Out as well as the HDMI ARC connection from your TV. Correct?

Please try the following and report back your results;

• Turn off the HDMI-CEC function on the AVR and check for drop-outs.
• Disconnect ALL HDMI cables connected to your AVR and only connect your TV using the Optical Out connection to your AVR, then check for drop-outs.
• Post here please the firmware revision of your Yamaha RX-A660 AVR.

Cheers,

Dutchice

[stuhac]

Hi Dutchice,

Thanks for your reply. To answer your questions:

- Yes, I get the drop-outs over HDMI and optical out from the TV

- I've turned off all HDMI-CEC on both the Yamaha (HDMI Control) and the TV (Sony Braviasync)

- With all the CEC stuff turned off, I removed all cabling from the Yamaha and the TV other than the optical cable from the TV to the receiver, and the issue still exists.

- My Yamaha is on revision 2.59, which it tells me is the latest version. BTW, the TV is also on the most up-to-date firmware...

Any ideas?

[The_Black_Rose]

Hi stuhac ,

Could you try unplugging any other devices connected to the TV, I believe you mentioned a Virgin box, and leave only the amplifier and the TV connected and check if the issue is still there?

Cheers,

The_Black_Rose

[stuhac]

Hi black rose,

Thanks, but I've already tried that and unfortunately the issue is still there. 

[Tenneen9000]

Hi stuhac,

Have you spoken to Yamaha support? If you did, can you share with us what they said about this issue?

Cheers,

Tenneen9000

[stuhac]

Hi Tenneen,

So far I've spoken to Netflix (who didn't know anything and moved me on to Sony) and Sony, who promised to get back to me within 48 hours (but now at 120 hours with no word from them).

I don't see how this could be a problem with the Yamaha amp given it can faultlessly play audio from every other 5.1 source barring the one from Sony's Netflix app, so haven't contacted them yet. I may contact them once I've exhausted any possible assistance from Sony...

[Win_88]

Hi Stuhac,

I'll pass this one to my Sony contact to see if there's more that can be done to help.

Cheers,

Win_88