Good evening Laura,
As I had mentioned in my first mail, I had contacted the original provider and their response was not helpful at all. When all these happened I personally addressed to the Sony service provider again and they refused to cover the expense of the reconstruction. By having no other choice I covered the full expenses by myself and they replaced the damaged part with a new one. I should probably mention that the cost was almost the same as buying the pair of headphones again.
All these happened on August. Today, less than two months after all this procedure I face the exact same defect on the exact same point. The left hinge of the bluetooth speakers is for one more time broken. I can not believe that in this short amount of time I will be asked to pass through the same discomfort and spend once more the same amount of money for a problem that it is not even reported as a defect of this specific model.
I am waiting for Sony to acknowledge the incident and take the responsibility for their fault. It is clearly a material failure and as a responsible company they should find a solution for their mistake. I do not accept that they are able to defend a defect like that, which was appeared in the same pair of headphones in the same place, in such a short amount of time and while considering of course that the use / transportation of the product is always conducted under very careful circumstances.
