Xperia p turns on and off, preparing internal storage

[skalinovski]

Hi, I have Xperia P.  I've tried to make call and than started to turn off ant turn on. I've tried to restart the phone, but when i turn it on , countinously is turning off and on, notifing me that internal storage is preparing. Any idea?

[Sam]

Please try to run an update/repair to resolve this:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

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[skalinovski · Accepted solution]

thanks, I succed to repair the phone

[goldie14]

what about the data? images, contacts ?

[Sam]

No problem, please do let us know if this has resolved the issue.

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