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Phone switches itself off.

SOLVED
principessan
Visitor

Phone switches itself off.

After the latest Sony system update my phone (XZ1 Compact) has started to switch itself off. 

It happens randomly throughout the day, but seems also to happen when someone calls (although not all the time). 

What can I do to stop this happening? 

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.PH.title
MarlonUk1
Expert

try to observed your device while it is in safe mode 

also try to software repair using Xperia Companion 

View solution in original post

4 REPLIES 4
profile.country.PH.title
MarlonUk1
Expert

try to observed your device while it is in safe mode 

also try to software repair using Xperia Companion 

principessan
Visitor

I switched the phone to 'safe mode' for a couple of days and it didn't switch itself of during that time.

I decided to do the Software Repair, and so far the phone is behaving itself nicely.

Thank you for your help.

profile.country.PH.title
MarlonUk1
Expert

Just be careful with the apps the you reinstall.it might be one of the apps that may be causing the restarts

orlowsk_a
Visitor

When i use my phone, it off for few minute, sometimes hours, i can't use my phone and on it back #off

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