Finger print scanner Z5c

[fendt515]

The finger print scanner stopt working. But when trying the pincode it says the pincode is not the right one. I'm sertain the code is the good one. Can I enter the phone again after a software repair?

Thank you for your reply's

CPB

[Qatrium · Accepted solution]

@fendt515

Yes, a software repair using PC Companion repair will remove all system protection, except My Xperia Theft Protection (MXTP). Before proceeding to software repair, try the following method:

/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

[fendt515]

Thank you for the answer and solusion. I can enter the phone again.

CPB