How to fix 'can't play video' error

[Pratik_jain]

From few days I'm facing this problem of can't play video in all of video player apps.. Please help with resolving this problem... Shall I uninstall the updates of Google apps... Will dat fix this issue?

[Qatrium]

I'd suggest performing a reset or software repair using Xperia Companion, you'll need to backup your data first.

[Jake-SonyXperia]

Hi Pratik_jain,

Welcome to the community,

I'm sorry to hear about this issue, however. I am having some trouble understanding what video player you are referring to, is this related to Videos taken with the camera, or do you mean you cannot play videos online?

I am sorry for this inconvenience.

Please let us know.

[Lacho]

I have the same issue, i've watched the video I made once or twice and after its no longer possible with popup window "Cannot play video".....  The same with a cnown issue with grey box in photo's. Thoes not matter if its sd card or internal, or moved on PC...

[ejuico]

Hi Jake,

I am experiancing the same issue. videos taken from the phone as well as downloaded video from my GoPro Hero 4 does not play. File format is .mp4. Already tried running in safe mode but still the same issue. My girlfriend is using an Experia Z and she is experiencing this too. 

Let us know what to do.

Thanks in advance.

Regards,

Erik

[Nishr]

I am also facing the same issue.
Smartphone: Sony Xperia XA

Error: :Video Can't Play."

Video type: sony camera made videos as well as whatsApp videos.
applcation used: Album.

fix it ASAP.!!

[Rowantkinson]

I had the same problem with my phone and all I did was to restart the phone 📱 and it worked fine. 

[swd2222]

restart fixed mine also. cannot play video error in album app. trying to play camera video or mobizen .mp4 clips

[Elizabeth14]

Cant play video on my sony experia

[Relaxasaurus]

Same issue with my X Compact. Videos won't play in Instagram or even the videos I took with the stock Camera app.

Issue still persists in 2018. Why is your software so buggy Sony? Will have to shop around for my next phone.