My sony Xperia z3 does not charge or turn on

[Steban099]

Conecto mi telefono al cargador de pared y solo aparece el logo de bateria baja, y no carga, trata de reiniciar por medio de los botones de apagado,subir volumen y eso... peronada funciono

Gracias por la ayuda

I connect my phone to the wall charger and only the low battery logo appears, and it does not charge, try to restart using the power off buttons, turn up the volume and that ... Perona work

Thanks for the help

-GT

[Martin1]

Hi @Steban099, let me see if I can help out here! 

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Try leaving the device charging for at least 30 minutes. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen may remain completely dark, not showing the charging icon. Also note that it can take up to 4 hours for a completely drained battery to charge fully.

Also, make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick.

Try this and let me know how it goes!