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Sony Z5 Camera lens issue

SOLVED
BunnyBuddy
Visitor

Sony Z5 Camera lens issue

Can anybody please tell me what this is ?
Is it vapour/ moisture ?
Or is the lens damaged ?
And if possible how can I get rid of it ?
I've tried "buff" but nothing changed. The shots I capture from it are blurry specially when there's direct light
See the pictures if you can figure out
https://drive.google.com/file/d/1oL3sPZWh7vDYpML7ocyD46WW_C_hZImQ/view?usp=sharing
https://drive.google.com/file/d/1LKtGKvFt3Fm5QsS4mywZGsH8_rFHJ73N/view?usp=sharing
SAM_2816.JPG

SAM_2819.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
Martin1
Enthusiast

Hi @BunnyBuddy, let me see if I can help out here!

Looking at the pictures you have attached, it seems like the coating on the camera lens is worn down. My suggestion is to get in contact with your local support team in order to have your phone sent to an authorized service center. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well. 

I hope that helped! 

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4 REPLIES 4
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Uliwooly
Expert
Martin1
Enthusiast

Hi @BunnyBuddy, let me see if I can help out here!

Looking at the pictures you have attached, it seems like the coating on the camera lens is worn down. My suggestion is to get in contact with your local support team in order to have your phone sent to an authorized service center. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well. 

I hope that helped! 

BunnyBuddy
Visitor

Thanks alot so I can assume other than getting it replaced there's no solution

Martin1
Enthusiast

Thank you @BunnyBuddy for your quick reply!

I am afraid so, since it cannot be related to the software in the device, you might have to get the phone examined by an authorized service technician.

For questions regarding the service, please contact your local support team. If you have any further questions, feel free to return!