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Xperia 5 IV ( fingerprint not working)

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Christeen
Explorer
Explorer
May
May

Xperia 5 IV ( fingerprint not working)

After last security patch update ( Xperia 5 IV ) my fingerprint sensor is not working. It is showing no fingerprint hardware detected. Before last update it was working intermidely, and after restarting the device the issue will be solved. Now it is not working. I don't know what to do. SONY is delivering unstable software version for the devices that is why they are losing market.

2 people had this problem.
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3 REPLIES 3
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Jabbe4
Explorer
Explorer
May
May

Have the same problem with my xperia

1 IV. 

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profile.country.GB.title
Christeen
Explorer
Explorer
May
May

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TheMaze
Community Team
Community Team
May
May

Hey @Christeen and @Jabbe4 

Try the steps here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX919801

These steps should solve this issue for you

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