@dabasto98
Never put down to conspiracy that which you can put down to incompetence.
Sony would love all its customers to have a wonderful experience with their TVs, but it has simply lost the ability to provide this.
A grizzled support engineer from long ago told me that what they said of the sales and marketing people in their company (not Sony) was ‘You sell them the dreams, and we’ll fix the nightmares’.
The difference there, though, was that the customers were paying for ongoing support of mission-critical systems and saying ‘it will be in the next release’ wasn’t an option for anything that had once worked and now didn’t; you got a fix or you got a rollback, no arguments.
Sony have the same disconnect between ‘sales and marketing’ and ‘support’, and support make a tolerable job of fixing broken hardware, I believe, but when the problems are with the software, you are stuck waiting for the ‘next release’, instead of being able to roll back to a stable, working (or at least better), release.
The most useful, immediate, thing that Sony could do is support rollbacks, as all those people with SWF-BR100s will no doubt testify.
But that still leaves Sony TVs, behind their best-in-class screens, supporting recalcitrant software on inadequate hardware, and users paying the price for that.
As a (currently) all-Samsung household, I watch the constant stream of woes here with bewilderment. Just as I hark back to being an all-Sony household until 2012, when a Samsung beat out a Sony to be our new bedroom TV. And beat it out even assuming the Sony would have been as troublefree as the Samsung has been, which in 2012 it might well have been.
But no longer, with the rot setting in with Android in 2015, on a Sony TV we simply couldn’t live with. (It’s still going, mind; our son has it, and uses it with his Sky Q box, which it is an excellent monitor for, as you can then ignore all the other Sony gubbins on it).
Since then, I’ve still been around, defending the rather indefensible misfire of ‘YouView Lite’ on these sets, which still hasn't got most of the features that make YouView so good on the boxes, but does have most of the infuriating ones that I would like to see fixed on the boxes (catch-up apps working without an aerial anyone?)
But no more I think; the whole Sony TV thing is just too depressing 😢
So I’ll deal with any follow-ups to this, but after that, I’m off. I will take up an easier life, herding cats while nailing jelly to a tree..
My favourite bedtime reading is a Sony product manual…
