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rover757

When my TV is turned off a distorted sound comes the tv although the TV IS NOT ON! The tv is a NEW SONY KD9000HD. Any one having the same problem?

IamNic

Hello @rover757,

I can't quite imagine which type of sound you mean - can you record your TV with a camera when above described behavior is present and upload it to YouTube (as a "not listed" video) so me and others can have a listen?

- Nic

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Joe_Dohn

The TV doesn't completely "shutdown" when you turn it off, it goes into "standby" so as to make it easier to turn on again, keep it updated, etc.

Seems like it's not going into standby properly, so maybe let the TV actually turn off by taking it off the power mains, or update the software (if it's out of date).

Hope this helps!

- JD

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rover757

Hi

The TV is set up to allow automatic updates however, should I manually search for updates? Or are you able to provide me with the reference number for this update?

Thank you for your earlier response.

John

View solution in original post

IamNic

Hello @rover757,

I can't quite imagine which type of sound you mean - can you record your TV with a camera when above described behavior is present and upload it to YouTube (as a "not listed" video) so me and others can have a listen?

- Nic

rover757

Hi Nic

Sorry I'm not able to as I haven't giot a smart phone!

John

Joe_Dohn

The TV doesn't completely "shutdown" when you turn it off, it goes into "standby" so as to make it easier to turn on again, keep it updated, etc.

Seems like it's not going into standby properly, so maybe let the TV actually turn off by taking it off the power mains, or update the software (if it's out of date).

Hope this helps!

- JD

rover757

Hi

The TV is set up to allow automatic updates however, should I manually search for updates? Or are you able to provide me with the reference number for this update?

Thank you for your earlier response.

John

rover757

Hi

Have tried your suggestion however, I am still having the same problem (distorted sound sound when tv is turned off) Note, I have a BOSE SoundBar connected, do you think this maybe causing the problem?

Regards

John

Joe_Dohn

The model number of your TV seems to be incomplete since I can't find any mention of it on the support pages.

But, it's probably worth trying to disconnect the soundbar and see if that solves it as well.

- JD

rover757

Hi

I live in Australia and the model n umber of my TV is KD785X9000HD! Why is it that when I look on the Sony website that Australia is not shown and my model tv is also not shown! Are you able to give ,me a reason for this?

Regards

John