Software update December 2023

[bob4janis]

Since the update on my tv a couple of weeks ago my tv freezes when I choose free view and  live catch-up. I keep soft resetting it by holding on off button but this does not cure it. I keep pressing random buttons and it eventually starts. Is there a solution to the problem.

[SonyRobby]

I've uninstalled the update too and have disabled updates on the Play store to prevent it from updating it again.  This seems to have fixed the problem so far.  I have also reported it to Sony via email and they have responded asking a few questions.  Hopefully they can provide a permanent fix or there will be an updated version of Youview that fixes the problem.

[bob4janis]

Hi, could you tell me how to disable the updates on play store please.

[SonyRobby]

I'm not at home at the moment so I'm trying to remember the process from memory.  Let me know if this is not correct and I can update later.

Open the app "Google Play Store".  You may need to go to [Settings - Apps - See All Apps - Show System Apps] to get the full list with it in.

Then when you have opened the app you need to go to your profile in the top right corner and select "settings".  There should be an option here to turn "auto-update apps" on or off.  The only problem with this is it is a global setting so you will need to check every now and then if the other apps need to be updated.

Good luck 

[bob4janis]

Found it and updates turned off, thanks. I will check every no and then for updates. 
I have found out so much about my tv the last few days and how helpful the Sony community is. At least I can watch my tv as I should be able to without having to play around until I get to a program. 
many thanks for all the help.

[Leighbasildon]

I have the same problem since December update come on TV which I have pressed okay and updated it since then the TV stays on the YouView screen and freezes don't do nothing stays like that until you turn it off turn it back on constantly until you can get it to work now I have a black screen appearing as well sonny have told me on phone calls that my internet is the problem it's not it's their update has messed my TV up

[Leighbasildon]

I have done that five times still carries on whatever the update has messed the TV up

[LightFoot]

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@Leighbasildon wrote:

I have done that five times still carries on whatever the update has messed the TV up

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Hi @Leighbasildon   Unless you quote the post you are replying to, it doesn’t make any sense.

[SonyRobby]

@Leighbasildon it sounds like I had exactly the same problem and uninstalling the Youview update has worked for me.  If you explain what you have tried and the result then others maybe able to help.

I have raised it with Sony and asked them for a proper fix as I don't want to leave the TV with auto app update disabled and am waiting for them to respond.  At the moment they don't seem to understand the problem properly and I don't think that they realise that this problem not an isolated issue with just one customer, but is more widespread.  I would recommend anyone with this issue to contact them so that they are aware.

[ccarmock]

Interestingly if you find one of the range of models this update was for such as the KD-48A9 and look on here for downloads they have reverted back to the 2021 version.

So it would appear they have pulled this update - maybe pending a revised version...

[fethiye]

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