Sony Bravia No longer displaying Dolby Vision

[Ryanh75]

Hi. I have the SONY Bravia KD49XH9505BU, bought it about 2 weeks ago. At first it was fantastic and watching things in Dolby Vision (Disney+) was incredible. However, since an update was installed 24th Feb, Dolby Vision is no longer available when watching Disney+. The picture is nowhere near as good as it was. I have restored factory settings, rebooted my router and SkyQ box and nothing has worked. I think I may have to send it back. If anyone has any ideas that would be great. Thanks.

[Peter_S.]

Hi,

Can you please check in the Google Play Store if the Disney+ App is up-to-date?

Cheers
Peter

[Ryanh75]

Hi Peter. It is. But I watch through the SKYQ Box. When I bought the tv 2 weeks ago the content was displaying as Dolby Vision. I have spoken with Sony who couldn't offer a solution and I have done 2 factory settings as well as rebooting our router and the box itself. The TV only displays DV content from the blu-ray player now. 

[Bydandie]

SkyQ doesn't support Dolby Vision at all (and never has done, the best it does on v2 and v3 boxes is HLG).  The Disney+ app has lost 4K support on a range of apps recently, but these are being added back after the release of Star for some reason).

If I watch Disney+ on the AppleTV it reports as DV the same as on my Bravia (XH8505), but Sky Q is HD (it was UHD in the past from memory).

[Joe_Dohn]

@Ryanh75 Does the app not show Dolby Vision on the TV as well?

[Bydandie]

It does indeed

[Ryanh75]

Hi, the app does display DV even through the SkyQ box. At least, the TV did give me the option. Then it stopped. 

I can watch DV when on D+ and Netflix apps through the TV so all is well. What I didn’t know was that D+ stop some films having the option of DV, randomly. 

[Ryanh75]

It does. It’s my first android/UHD tv so a few things were confusing. For example, Avatar was Dolby Vision on Disney+ when I first watched it but now it isn’t. It’s nothing to do with the TV but to do with decisions made at Disney. 

[Bydandie]

I can assure you that no Sky Q box has ever supported an HDR format above HLG.  Therefore, you cannot have watched D+ in DV via the Sky Q box.

[Ryanh75]

Ok