Hello I am Gilbert and I want to make a complaint to Sony regarding my time and the way I been treated, first I want to start by saying I have and been feeling discriminated. I been in contact with only individuals from the Philippines and most of the times I feel like they don’t take my case serious and go by what the other person says. The reason I say this is because one day I had to pretend to be half philipino to see if they would take me more seriously, and they did, as if they wanted to help one of there own. Now idk what to call that either discrimination or racism. I don’t think it’s professional at all, everyone, especially in the call centers or customers services should be treated the same. Now secondly I been promise a new model with full comparisons to my old model which includes size, quality and price difference. In this case about 3 weeks ago I have talk to the supervisor Randa about putting with a television soon, and my only option according to her was the A80J which wasn’t available in the market, however the A90J was. I ask randa to put me on A90J instead and she will get back to me in a couple of days. After a couple of days she didn’t call me or anything. I followed up the next day to see if she gotten the approval. Because Randa doesn’t take calls I had to talk to one of her workers. I ask to email randa or to see the status and they mention she’s still working on it, however if it was to be approve the unit wasn’t available in the warehouse. To me, it sounded like they wanted to stall me because the A80J hasn’t gotten out yet, by the way the A80J is cheaper, so I call again just to ask if the unit A90J was available without giving my information. The person that I ask said that the A90J was Available in other words they lied. To me this is unprofessional. They stall me for 3 weeks to give me a cheaper unit to my old one. I strongly feel like they rather screw the customer and save money than to actually be the customers shoes and provide good and fast service. Now that the A80J is available now they are trying to force that model to me. Cheaper quality and cheap on the price. My unit has a value of 3k and the A90J has also a value of 3k, however they want to force me or put me on A80J which values 2200. Real unprofessional. It’s the details that also count. I should be honor the A90J instead of the A80J. About the discrimination, it doesn’t matter that culture your from to be treated right. Everyone should be treated the same.
