TV Rebooting

[Blumine1818]

My 55" XF9005 has started switching itself off, then rebooting to the animated Android screen.

Does this have anything to do with the recent update?

[Joe_Dohn]

Does that happen on the latest software version as well?

[Blumine1818]

Yes in fact, it's started since I installed the recent update.

[Joe_Dohn]

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

[Blumine1818]

Thank you.

I have done this and will monitor the situation.

[Joe_Dohn]

You're very welcome!

Do let us know if the issue returns so we can help ^^

- JD

[Blumine1818]

Hello!

The issue has returned.

[Bat_Rick]

Hi Blumine,

Did you try to clear cashed data again? if this didn't work out, I'd suggest performing full factory reset.

Bat_Rick