AF9 message 'wifi not connected'

[Margot122]

New AF9 and the message 'wifi not connected' comes up frequently for a few seconds in the top right hand corner. 

Any cure or suggestions?

[fcooke]

My problem has been solved (fingers crossed). For me the issue was from the Sky/Now router. I started getting the pop up message after switching from Plusnet this month.

I split the 2.4 and 5 GHz bands by turning off synchronised tab, renamed them and disabled IPv6 on LAN side.

Hope this works for you.

[Turnbacktime]

Thanks fir the suggestion. The Wifi bands on my router are split. I had problems with a printer long before I got the AF9. I will try disabling ipv6.

[ADCapon]

Hello. I tried this but issue remains. Thanks for trying though. 

[ADCapon]

can you add a little more detail for the not so techy of us? Thanks

[ADCapon]

try this.

Sony At 10:01:20 AM Chat Matched skill rule: Electronics

Sony At 10:01:20 AM Welcome to our chat service. Please note the content of this Chat session will be retained for training and quality purposes.For more information on how we handle your personal data please visit our Privacy Policy https://bit.ly/3qIZ4nG

Mennah At 10:01:49 AM Good Afternoon Ayron. My name is Mennah. I will be more than happy to assist you today.

Ayron At 10:02:35 AM WiFi not connected message appears top right despite WiFi being Ok Anyone there?

Ayron At 10:03:33 AM Hello

Mennah At 10:03:51 AM Sorry to hear this! could you provide us with the current software version?

Ayron At 10:03:58 AM This is a common issue

Mennah At 10:04:13 AM You can find it by pressing on the Help button, it starts with PKG. We are aware of the issue.

Ayron At 10:04:27 AM Software is up to date

Mennah At 10:04:40 AM could you provide me with its version please?

Ayron At 10:05:28 AM PKG6.7165.0360EUA

Mennah At 10:06:08 AM Great. could you try the below steps as an attempt of rectifying the issue: 1-Ensure that the Android TV Core Services application is "Version 1.8.5..." or higher by following the below steps: -Press the [HOME] button on the rfemote control -Select the [Settings] menu -Select the [Apps] menu -Select the [Android TV Core Services] application -Check the version number. If the version is lower than "1.8.5...", please go to step 2 2-Update Android TV Core Services application from the Google Play Store by following the below steps: -Press the [HOME] button on the remote control -Select the [Apps] menu -Select the [Get More App] icon -Sign into your Google account -Select the [My App] menu in the Google Play Store -Select the [Android TV Core Services] application -Select [Update] -After the update process has finished, please check the application's firmware version in the [Full Description] submenu. -The Android TV Core Services application should be “Version 1.8.5…….” or the latest version available

Mennah At 10:09:04 AM Are we still connected?

Ayron At 10:09:48 AM Android TV core version is 3.4.1 - 408797323-f

Ayron At 10:10:31 AM What now?

Mennah At 10:10:55 AM Try to remove the update from the app's settings and check if the issue improves. Press on Uninstall Updates

Ayron At 10:12:34 AM Version now is 2.1.2-320114979f

Mennah At 10:13:14 AM Could you monitor the TV for today and check if the issue improves or not?

Ayron At 10:13:30 AM Ok. Thanks or your help

Mennah At 10:13:55 AM Anytime Is there anything else I can assist you with for now?

[Anonymous]

Hi adcapon, did these steps solve the issue?

[Turnbacktime]

Early days but disabling the IPv6 on my router seems to have helped. I haven’t had the error since I made the change, whereas I was getting it most days and often several times a day before,

[HannahEd01]

Hey Turnbacktime, thank you for updating the thread.