Sony TA-AN1000 loud bang when I switch TV on

[mpezzer]

• Recently purchased the 1000 receiver from Sony. It's connected to a Sony X95L 65" TV using new 48 bit HDMI cable, using the eARC input. 

The receivers standby modes are all switched off.

The TV's HDMI sync features are switched off as I don't want the receiver auto switching on every time I watch TV. Firmware is up to date on both units.

The issue I'm having is, when the TV is turned on from standby the receiver makes a loud clunk noise. This also happens when turning the receiver on/off.

Can anyone tell me if I have a faulty unit? Or if there's a way to stop this?

[mpezzer]

I have a double outlet socket for TV and Amp.

[mpezzer]

Trying to get past the robot on chat is very frustrating 😆

[TheRealOG]

@mpezzer Try the steps here and test again: https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000544677.html?search

[mpezzer]

Hi and thank you for this, 

Looks like there are some HDMI settings I need to change. 

[daveyh64]

Have you been back to the retailer and asked them if it is supposed to make a loud 'clunk' when it is switched on.

Quite often amplifiers and receivers make a noticeable click, clunk or thump as the contacters are activated.

It may be perfectly normal for this model to clunk as it is switched on.

As for your TVs Bravia Sync settings you should have Audio system prioritisation in your Display and Sound> Audio Output settings.

If this is set to the Off position your receiver will not switch on automatically when you switch your TV on.

[mpezzer]

Hi and thank you for your response.

I Bought the receiver directly from Sony, that is why I'm here looking for answers, as I can't get any technical help from Sony. 

I'm aware of clunks and clicks when switching on a receiver. I'm just not used to having a receiver clunk and click when switching on a TV that's connected to the receiver. 

As for the Bravia sync, I don't want the receiver to switch on every time I turn on the TV. Watching the news channel in 5.1 does not appeal to me.

Again thank you for your response

[daveyh64]

Yes I know you do not want the receiver coming on when you switch the TV on that is why I told you about the 

Audio System Prioritisation setting on the TV. With this set to OFF your TV will no longer automatically switch the receiver on when you turn your TV on.

If you are aware that receivers make noises when switching on and activating different amplifiers within the unit

then there really is no issue.

Your main issue seemed to be the TV switching the receiver on, and I have told you how you prevent that

by switching Audio System Prioritisation to off.

Your last sentence makes a point about not wanting to have the news in 5.1 if the receiver were on.

There should be a setting on your receiver to have the audio output as it is received via broadcast.

Therefore if something is broadcast in stereo such as the news the receiver will output the audio in stereo,

if the next programme has multi channel audio input the receiver will automatically output the audio in multi channel audio.

I would steer clear of buying direct from Sony. There are plenty of other sellers with better customer service and often better delivery options and perhaps lower prices.