update Error

[skarthik]

Hi--

When i'm trying to update Xperia neo v firmware there is a message from step two that informs me Sony update engine could not be installed (error 0x0803d0020), what can I do?

[Francis]

Hi there.

Some computers may block the installation of the update service, Please use this:

http://www.sonymobile.com/us/tools/update-service/ this is the Standalone update software.

It should work better with your computer configuration.

Have a good day.

Francis

[skarthik]

Hi --

Will Using Update Service erase the phone data like (contacts, messages, settings etc.,)?   because doing an update through the pc companion does not erase any contents.

[Uliwooly]

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[skarthik · Accepted solution]

I tried it on another system and was able to get the update done successfully.

Thanks all for the support.

[Uliwooly]

anytime