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This phone is a bit fragile. I had it in my back pocket. Took a seat and here is the result.
Does anybody know where I can get a replacement for the back glass? I love the phone but I really want it fixed.
Edit:
Just got off the phone with Sony Support, since I am in the USA, sony does not offer any service on this phone. The glass that is used, is sharp and will cut. This is definitely not a kid friendly phone and most definitely not to be used as any everyday casual phone. If you forget it in your back pocket when you sit it will shatter the back glass.
This is the second sony phone that is destroyed in my pocket in 3 months. I guess I need to move back to HTC.
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If I have an issue outwith the company warranty and 14 day return I just put a claim in with my insurance company and they deal with it. Just have to pay the excess. They will send the phone away for repair.
I find it staggering that because a phone is not sold there you have no comeback. The Samsung Note 5 is not readily available here but there is no issue with insuring it and getting it replaced or repaired.
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Glass will crack, metal will bent if you seat on it, that's normal, more so if the phone's screen its that big as the Xperia Z5 Premium, I understand your frustration but if you bought the phone online perhaps at amazon or ebay you should check the warranty options and/or how to service the phone.
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Surely you can take it to a service centre and get it repaired. I can't believe Sony won't help just because you're in the US.
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You need a bit more context, the phone it's not available here in the USA, therefore there aren't any spare parts, also, the warranty its only available in the country were the phone its bought, otherwise its consider grey market.
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If I have an issue outwith the company warranty and 14 day return I just put a claim in with my insurance company and they deal with it. Just have to pay the excess. They will send the phone away for repair.
I find it staggering that because a phone is not sold there you have no comeback. The Samsung Note 5 is not readily available here but there is no issue with insuring it and getting it replaced or repaired.
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My question was where to obtain a replacement glass to repair it on my own. If there is no replacement them this phone will be unless as I may cut my self using it.
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