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Sony Xperia Z3+ is frozen at splash screen

C_Cederberg
Visitor

Sony Xperia Z3+ is frozen at splash screen

Hi

My Sony Xperia Z3+ is suddenly frozen at the Sony Splash screen after a reboot.

I tried Software Update and Software Repair through Xperia Companion without succes.

Can I anybody suggest something else?

5 REPLIES 5
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Lord_viridis
Expert

What did Xperia companion report back on attempt to repair?

C_Cederberg
Visitor

Xperia Companion said Done. Please turn on your phone. It might take longer to start the first time.

But the phone still hangs in the splash screen. Will try and post screenshots.

C_Cederberg
Visitor

Third time is the charm. Tried to install new software again, and now it worked!

Fantastic

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Lord_viridis
Expert

Glad you got it sorted.

PareshM
Visitor

HI,

I am facing same problem. I have tried repair option using xperia companion. didnt solve the problem.

what is the cause of this problem?

 as per sony chat support i need to take phone to servcie centre.

how to avoid this issue in future?