Sony Xperia z3 unfortunately camera has stopped

[Bsal]

My z3 camera stopped working neither any of programs support the camera now.I tried restoring the factory version and also tried updating to latest version butyl the result is same camera still doesn't work... Is there any other way to fix it. Please help

[Phy]

Try to clear the app data and then boot on safe mode and see if you can use the camera.

How to clear data on apps.
1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app .
5. Tap Force stop > Clear data.
6. Restart the phone

[Phy]

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available

[Uliwooly]

@Bsal

Aside from the above suggestions, where are you saving the pictures? any antivirus or taskiller apps?

[John-BR]

Hi @Bsal

Welcome to the community.

I would suggest checking to see if these issues are coming from the hardware of the handset.  We have a build in feature called Xperia Diagnostics to help with this.

• Go to Settings > About phone > Diagnostics.
• Tap Test device.
• Select the tests for the problematic components
• Follow the on-screen instructions.

Could you let us know what the results of that are?

[jagjami]

Hi John-BR,

I also have problems with the camera. It stops working.

I did test (several times):

Settings > About phone > Diagnostics.

Tap Test device.

Select the tests for the problematic components

and it found that there is something wrong (I get the orange triangle).

I have made clearings to go to:
Settings > Apps > Alla > Camera > Clear data 
It`s works sometimes but the camera stops working (or I can not use "SCENE").

I have reinstalled cell phone several times with the Companion (had other problems too), but it does not help (regardless of that my phone is up to date, I have not "safe mode"). 

I had proposed sending the phone for repair, but because I don´t have another phone, I can send it for repair.

Regards
Srdjana

[John-BR]

Hi @mio15

Welcome to the community.

If a device fails one of the Xperia Diagnostic tests you would be best to have a chat with your contact your Local support team as it may need to be serviced.

[Dadakano]

It didn't work

[John-BR]

Hi @Dadakano

Welcome to the Community

Could you elaborate a little on what is going on?

[ElGabo]

Hi guys, I have the same issue, I got the error on my cammera almos 4 months ago, after going through the forums I found out that apparently the only solution I could have was to replace the camera, gues what, I did, and the issue remains, tried a software repair, and none, tried a full upgrade, and none...

This is absurd...

I'd like to have a real answer regarding this, since there seems to be a software error, not a physical failure