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Haystax

My back and home button not working now after. 5. 1.1 update.

CameronT

You might be dealing with a faulty screen. I recommend you contact your local support team with the link in my signature to arrange a repair.

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Uliwooly

@Haystax

I doubt that its related to the latest update, check this

settings > about phone > diagnostics > test > test touchscreen

CameronT

Hi @Haystax,

Welcome to the community.

It does seem odd that it would happen right after the update. It's possible the update didn't install correctly. I recommend running a software repair.

Haystax

Done test done repair via pcc,still not working. Was working fine for a couple of days after update,then decided to not work. Can work on glove mode,but makes screen very sensitive. Is there a fix for this,not happy now,only had gone for a few days.

Uliwooly

@Haystax

could you try a different computer?

CameronT

@Haystax,

Do you see any physical damage on the screen, such as hairline cracks?

Haystax

No cracks on screen....Not even hairline ones..

CameronT

@Haystax,

You might be dealing with a faulty screen. I recommend you contact your local support team with the link in my signature to arrange a repair.

SMB-76

Hi there!I have the same problem now with my z3 compact.. at first the notification drop down was no longer responding..and now the back button also not responding. I thinkthe problem is in between the interaction software to hardware. Since this only happens after I updated to Lollipop. Sony Mobile should do some pactch or global update for this.