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Subtitles do NOT remain turned off! OLED AG9 65"

Hombie12
New

Subtitles do NOT remain turned off! OLED AG9 65"

I live in Switzerland and use a digicard CI+ to get my TV programmes - for some reason on certain channels the subtitles do not remain turned off even though I have done many times the set-up/followed guidelines. Is there a software update needed to make sure subtitles that are turned off remain turned off? Many thanks!

1 REPLY 1
profile.country.GB.title
Joe_Dohn
Specialist

The TV doesn't have a selective subtitle settings, it's either a service related thing or the channel itself having it enabled by default.